Customer Operations Coordinator

About Spindrift

At Spindrift, we’re making every beverage a positive force of nature. Founded in 2010, we believe the best flavors come directly from nature. That’s why every Spindrift beverage is made the hard way—with real squeezed fruit, never from concentrate. From sourcing the best-tasting fruit globally to maintaining a carefully honed manufacturing process, we believe in doing things the hard way, the intentional way, the better albeit more challenging way, the right way – because, in the end, it's worth it. Spindrift® sparkling water is available nationwide, while Spindrift Soda and Spindrift Spiked® hard seltzer are available in select markets. We are also a proud member of 1% for the Planet, donating to environmental causes. Spindrift is headquartered in Newton, MA.

Responsibilities

• Receipt and verification of customer orders to process as per company guidelines in an accurate and timely manner. Responsible for up to 5,000 customer orders per year.
• Coordinate outbound shipments with warehouses, freight partners, and internal supply chain team to ensure shipments are executed on time and in full.
• Track outbound shipments to verify timely fulfillment, delivery, and invoice creation.
• Maintain effective communication with Sales team and customers to resolve issues/challenges.
• Work with Accounting team to ensure any finance related issues (e.g., order discrepancies, credit holds, pricing, etc.) are addressed and resolved as needed.
• Independently identify and resolve issues with freight and warehousing partners for all shipments containing incomplete or inaccurate information.
• Identify opportunities to improve procedures and policies that add value to the business.
• Maintain tracking and tracing customer data records both on and off ERP system.

Requirements

Customer Service and/or Outbound Logistics experience in a consumer food or beverage company is a plus. Candidate will need to possess ability to rapidly develop an in-depth knowledge of company products and business operations. The position requires team and individual leadership skills as well as a strong sense of urgency in all matters related to the health of the business.

• Bachelor's degree in Business, Finance, or related discipline
• Ability to work in a company with an entrepreneurial/non-structured environment
• Excellent written and verbal communication skills
• Computer literacy in MS Word, Excel, Outlook, as well as web-based applications

Personal Attributes

Above all, the Customer Operations Coordinator must possess the highest levels of integrity and character with a positive, customer-oriented outlook. Problem-solving skills are essential. A strong desire and willingness to do whatever it takes to get the job done. Team oriented, collegial, and collaborative traits are a must and having the ability to prioritize and balance multiple tasks is important.

Working Conditions

This position will be based in the Boston area and will require only minimal travel (less than 5%).

Benefits

The salary range for this position is $50,000 to $55,000 and is dependent upon the candidate’s experience prior to joining Spindrift. In addition, we offer the following compensation and benefits:

• Short-term incentive programs specific to level and department
• Medical, dental, and vision insurance, with a current employer contribution rate of 80% towards monthly premiums, regardless of plan type selected
• Company-paid life insurance, and a 401k retirement savings plan with a company match
• Monthly cell phone allowance
• Annual allowances for personal use of Spindrift product, health and wellness, professional development, and social justice education
• A host of voluntary benefits including but not limited to additional life insurance, short-term disability and long-term disability insurance
• In addition to any paid leave benefits required by regulation, the company provides paid parental leave, vacation, sick, personal, bereavement, community service, and holiday time