This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Customer Operations Associate in the United States.
This role is central to ensuring exceptional service and operational excellence for enterprise customers. You will manage daily customer operations, resolve inquiries efficiently, and streamline processes to enhance overall customer satisfaction. Acting as a key liaison between customers and internal teams, you will identify process gaps, implement scalable solutions, and contribute to the long-term growth of the Customer Operations function. This position offers the opportunity to influence operational strategy, drive improvements, and support a fast-paced, mission-driven environment. You will work closely with senior leadership, bringing creativity, problem-solving skills, and a proactive mindset to elevate customer experience. The role requires balancing operational responsibilities with strategic initiatives, ensuring high-impact outcomes across the organization.
Accountabilities:
Oversee day-to-day ticket operations, ensuring timely and effective resolution of customer inquiries.
Create, refine, and document scalable processes for the Customer Operations team.
Facilitate alignment and communication between cross-functional teams to improve operational workflows.
Track resolutions, manage tickets across multiple channels, and identify gaps or inefficiencies in current processes.
Collaborate with leadership to implement strategies that enhance customer experience and reduce recurring issues.
Monitor and improve key performance indicators such as CSAT scores, first response time, and ticket resolution efficiency.
Contribute to long-term projects aimed at optimizing operations, streamlining workflows, and improving service quality.
Requirements:
5–8 years of experience in customer operations, customer support, or related fields.
Strong operator mindset with a proven ability to manage complex operational scenarios effectively.
Proactive, self-motivated, and committed to continuous learning and professional growth.
Excellent interpersonal and communication skills, with the ability to interact positively with customers and internal teams.
Ability to work independently while managing multiple priorities in a fast-paced environment.
Flexibility to work U.S. hours and a dedication to delivering exceptional customer outcomes.
Passion for customer success and experience driving operational improvements.
Benefits:
Competitive salary with bonus schemes and nightshift allowance.
Private medical insurance and comprehensive health coverage.
Paid time off and flexible working arrangements.
Opportunities for rapid career growth and professional development.
Dynamic, inclusive, and mission-driven company culture.
Access to modern technology, tools, and resources for personal and professional development.
Recognition programs for outstanding performance and participation in industry events.
Cross-cultural team collaboration, networking opportunities, and company-sponsored trips (when safe).
Why Apply Through Jobgether?
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
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