Customer Onboarding Officer - German market 🇩🇪

Our mission? Creating the freedom for SMEs to succeed in business and beyond, by delivering Europe’s leading finance workspace. We combine business-class tools (seamless invoicing, spend management, and pre-accounting) with unwaveringly attentive 24/7 support, designed to help businesses breeze through all things finance. Our journey: Founded by Alexandre and Steve in July 2017, Qonto has rapidly gained trust, serving over 600,000 customers. Thanks to our wonderful team of 1,600+ Qontoers, we also made it to the LinkedIn Top Companies French ranking! Our values: Customer focus | Prioritize customers in everything you do Ownership | Own your part, get things done Teamwork | Make (team)work easy Mastery | Continuously raise the bar Integrity | Always do what’s right, and respect people Our beliefs: At Qonto, we're committed to fostering a welcoming environment where everyone can thrive. We prioritize evaluating applicants based solely on skills and potential, ensuring diversity with 55% international team members, 44% women, and 20% parents. Join us in building a workplace that celebrates diversity and individuality. Discover the steps we took to create a discrimination-free hiring process. The position is located in Belgrade, but also remote-friendly anywhere from Serbia. Join our Customer Care and Onboarding team of +100 people where you will manage a portfolio of German Qonto business customers. Your primary role is to assist entrepreneurs in seamlessly opening accounts and incorporating their new companies. Your responsibilities will include: 👩‍💻🧑‍💻As a Customer Onboarding Officer 🇩🇪 at Qonto, you will • Conducting Know Your Business (KYB) Verification: Collect and meticulously review incorporation documents to ensure the legitimacy of the business. This involves validating the company's registration details, ownership structure, and operational information. • Performing Know Your Customer (KYC) Checks: Obtain and verify identification documents, such as passports, from legal representatives and Ultimate Beneficial Owners (UBOs). • Streamlining the onboarding experience: Collaborate with cross-functional teams to enhance the account opening experience, making it as smooth and efficient as possible for new clients. • Guiding clients through the onboarding process: Provide clear and supportive guidance to clients throughout the account opening and company incorporation process. 🤔 What you can expect • An interesting international environment with teammates from around the world • A supportive team that helps each other to be the best they can be • New ways of working and continuous improvement methods • Hands-on culture, take on responsibilities and decision-making. • Option to work remotely anywhere from Serbia 🤝 About your future manager • Mirela started as Customer Relationship Manager and grew into a Customer Onboarding Lead role. • She fosters transparent communication, decisive leadership, and a results-oriented culture, effectively aligning team efforts with organizational objectives. 🏅About You • Experience: You have experience in customer support. • Customer-centric: You show empathy, and you are able to adapt your speech according to your customers' needs. • Goal-oriented: You strive to achieve your daily targets. • Communication skills: You have excellent oral and written skills. • Mastery: You excel in using SaaS tools (Intercom, Zendesk, Jira). • Languages: You are bilingual in German, and have a good level of English. At Qonto we understand that true diversity isn't just about ticking boxes on a hiring checklist. Apply regardless of the boxes you tick! Who knows? You may have the missing piece of the puzzle we've been searching for all along.