Customer Marketing Manager

Motive is hiring a Customer Marketing Manager to own the execution and day-to-day operation of customer engagement and advocacy programs that drive retention, expansion, and brand credibility. This is a hands-on, individual contributor role for someone who enjoys building programs from the ground up and running them end-to-end.

You’ll join a lean, high-impact team responsible for customer storytelling (case studies, video testimonials, speaking engagements), online reviews, community engagement, and advocacy programs that amplify the voice of the customer and support business growth. Experience working in industries with physical operations—such as transportation and logistics, field service, construction, or similar environments—is a strong plus.

In this role, you’ll use AI, automation, and modern customer marketing tools to make advocacy more scalable and efficient, while ensuring customers have a positive experience and programs deliver measurable business impact. 

This is a hybrid role based in our Austin, TX office. We are looking for a teammate who can join us on-site 2–3 days per week to collaborate in person. 

What You'll Do:

Customer Marketing Execution & Lifecycle Engagement

• Execute customer marketing campaigns that support adoption, retention, renewals, and expansion
  
  
• Manage customer communications across key moments in the lifecycle, partnering with Customer Success, Sales, Product, and Marketing
  
  
• Coordinate closely with internal teams to ensure customer advocacy assets are discoverable, up to date, and actively used
  
  
• Maintain campaign calendars, trackers, and workflows to ensure consistent execution

Customer Advocacy & Storytelling

• Design how customers are activated across the business—spanning references, storytelling, events, campaigns, media interviews, and other go-to-market initiatives
  
  
• Identify and recruit customers for advocacy opportunities and strengthen long-term relationships with champions
  
  
• Evangelizing the value of customer advocacy internally; this includes articulating advocacy contributions to executive-level audiences
  
  
• Produce and manage customer testimonials, case studies, customer spotlights, and reference stories
  
  
• Build and maintain a centralized, well-organized repository of customer proof points for Sales and Marketing use

Online Community Management

• Manage and grow Motive’s online customer community through consistent programming and engagement
  
  
• Execute community initiatives including discussions, recognition programs, and events created for just the community
  
  
• Monitor engagement and sentiment, surfacing insights and opportunities to internal teams
  
  

Review Platform & Reputation Operations

• Own day-to-day execution of Motive’s presence on review platforms such as G2, TrustRadius, Capterra, and Gartner Peer Insights
  
  
• Run review generation campaigns, including customer targeting, outreach, and follow-up
  
  
• Track review performance and trends, escalating insights, risks, or opportunities as needed
  
  
• Coordinate internally on responses and actions related to customer feedback
  
  

Customer Programs & Events

• Support execution of customer-facing events such as webinars, media interviews, and speaking opportunities
  
  
• Activate customer advocates for product launches, campaigns, and field marketing initiatives
  
  
• Build and maintain an advocate pipeline by consolidating signals from CS, Sales, NPS, product usage, events, and community activity
  
  

Measurement & Optimization

• Track and report on core metrics, including advocacy participation, community engagement, review momentum, and asset utilization
  
  
• Use data and customer insights to improve processes, messaging, and program effectiveness over time

Program Execution & Operations

• Manage day-to-day execution of customer marketing programs, including timelines, logistics, follow-ups, and asset delivery
  
  
• Coordinate customer outreach, scheduling, approvals, and consent for testimonials, case studies, and advocacy activities
  
  
• Maintain clean documentation, trackers, and systems to ensure advocacy efforts are organized, up-to-date, and easy to activate across teams
  
  
• Ensure customer-facing experiences—from outreach to delivery—are polished, timely, and positive

What We're Looking For:

• Bachelor’s degree in Marketing, Communications, Business, or related field (or equivalent experience)
• 3–5 years of experience in customer marketing, online reviews, advocacy, community, or lifecycle marketing within a B2B technology company
• Proven experience launching and managing customer marketing and retention/expansion-focused programs
• Ability to balance customer empathy with business priorities when managing advocacy requests
• Strong storytelling, writing, and customer communication skills
• Strong organizational skills with attention to detail across systems, timelines, and customer touchpoints
• Experience in establishing, building, and managing strong customer relationships
• Familiarity with review platforms such as G2 and TrustRadius, customer engagement tools such as Peerbound, and project management solutions like Asana
• Strong project management skills with the ability to manage multiple initiatives end-to-end
• Experience interviewing customers and contributing to written customer stories or case studies is a plus