Customer Marketing and Global Events Senior Specialist

About us

At Fenergo, we’re not just building software—we’re transforming how the world’s leading financial institutions fight financial crime. Headquartered in Dublin and trusted by over 100 of the world’s top financial institutions, we’re on a mission to change the game. 

We’re more than a global leader in AI-powered client lifecycle management—we’re reimagining how financial institutions tackle compliance. From Know Your Customer (KYC) and Anti-Money Laundering (AML) to rapidly evolving regulations, we turn complexity into clarity. Our FinCrime Operating System, powered by agentic AI and intelligent automation, helps financial institutions move faster, act smarter, and stay safer across 120+ countries. 

But we don’t stop there. 

At Fenergo, we believe in a world where financial institutions aren’t just compliant—they’re confident. Where technology doesn’t just meet regulations—it stays ahead of them. Our mission is to empower financial institutions to stop financial crime and create a safer world.  

Every product we build, every innovation we deliver, and every partnership we forge is shaped by that belief. We’re tackling some of the toughest challenges in financial technology. From speeding up onboarding to uncovering hidden risks, our work empowers banks to serve their customers with speed, integrity, and peace of mind. 

Join us, and be part of a team that’s building smart solutions, solving real problems, and shaping the future—together. 

Role Overview 

We're looking for a proactive and detail-oriented Customer Marketing and Global Events Senior Specialist to support the planning and execution of marketing programs that engage existing clients and bring our brand to life through global events. This is an exciting opportunity for someone early in their career to grow within a global marketing team, get hands-on experience in customer marketing and event coordination, and contribute to high-impact projects. 

Key Responsibilities 

Customer Marketing Support 

• Assist in the creation and distribution of customer newsletters, email campaigns, and product adoption communications. 

• Help coordinate customer success stories, including gathering quotes, organizing interviews, and assisting with content creation. 

• Support customer feedback initiatives (e.g., NPS surveys, polls, interviews). 

• Maintain customer advocacy and reference program records. 

Global Events Execution 

• Provide logistical and administrative support for global events—virtual, in-person, and hybrid. 

• Help manage event registration, attendee communications, and pre/post-event follow-ups. 

• Coordinate with vendors and internal teams on event materials, booth items, and shipping. 

• Assist in preparing briefing documents for speakers, executives, and sales teams attending events. 

• Track and manage event-related data including lead capture, attendance, and feedback. 

Cross-Functional Collaboration 

• Work closely with Sales, Customer Success, Product Marketing, and Content teams to ensure alignment and execution of campaigns. 

• Help ensure consistent branding and messaging across all customer touchpoints. 

Requirements

Skills & Qualifications 

• 1–2 years of marketing experience (including internships), ideally in B2B, SaaS, or technology environments. 

• Strong organizational and project management skills with great attention to detail. 

• Comfortable working with marketing tools like Marketo, Salesforce, Excel, Power Point or similar platforms. 

• Excellent verbal and written communication skills. 

• Ability to manage multiple projects and deadlines in a fast-paced environment. 

• Eagerness to learn, collaborate, and take initiative. 

Bonus Skills (Nice to Have) 

• Experience supporting webinars or digital events using platforms like ON24, Teams. 

• Familiarity with survey tools (e.g., SurveyMonkey). 

• Exposure to the financial services or SaaS industry.