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loanDepot
loanDepot

Customer Lending Representative

U.S.
Remote
$17 per hour

TLDR

Act as the first point of contact for customers seeking mortgage financing, helping them find suitable loan options and achieving monthly performance metrics.

Position Summary:
 
First point of contact with customers who are searching for mortgage financing and additional loan options that best fit their needs. You will be loanDepot's first impression while assisting them towards finding their dream home. If you love interacting with people and want to start an elite career with endless opportunities, then wait no longer and apply to join Team loanDepot today!
 
Responsibilities: 
  • Manage a high volume, fast paced outbound call center environment.
  • Verify information submitted on customer application.
  • Build rapport, pre-qualify, and transfer top quality leads to our inside sales team for nexts steps in the home financing process. 
  • Identify customer’s goals and objectives.
  • Achieve monthly performance metrics through indvidual and team goals.
Requirements: 
  • Outbound Call Center experience required
  • 1-2 years of Sales experience within upselling products and/or services.
  • Must be sales minded mentality, comfortable with handling rejections, and providing rebuttals. 
  • Experience working in a remote environment preferred. 
  • Exceptional verbal, written and interpersonal communication skills required, Bilingual a plus.
  • Proficient Computer and Data Entry Skills required.
  • High School Degree or equivalent required; Bachelor’s degree preferred. 
Why work for #teamloanDepot: 
  • Inclusive, diverse and collaborative culture where people from all backgrounds can thrive
  • Work with other passionate, purposeful and customer-centric people
  • Extensive internal growth and professional development opportunities including tuition reimbursement
  • Comprehensive benefits package including Medical/Dental/Vision
  • Wellness program to support both mental and physical health
  • Generous paid time off for both exempt and non-exempt positions 
About loanDepot:  
loanDepot (NYSE: LDI) is a digital commerce company committed to serving its customers throughout the home ownership journey. Since its launch in 2010, loanDepot has revolutionized the mortgage industry with a digital-first approach that makes it easier, faster, and less stressful to purchase or refinance a home. Today, as the nation's second largest non-bank retail mortgage lender, loanDepot enables customers to achieve the American dream of homeownership through a broad suite of lending and real estate services that simplify one of life's most complex transactions. With headquarters in Southern California and offices nationwide, loanDepot is committed to serving the communities in which its team lives and works through a variety of local, regional, and national philanthropic efforts. 

Base pay is one part of our total compensation package for Customer Lending Representatives. The base hourly rate for this role is $17/hour; in addition to a monthly bonus incentive.
 
We are an equal opportunity employer and value diversity in our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Benefits

Education Stipend

Extensive internal growth and professional development opportunities including tuition reimbursement

Health Insurance

Comprehensive benefits package including Medical/Dental/Vision

Paid Time Off

Generous paid time off for both exempt and non-exempt positions

Wellness Stipend

Wellness program to support both mental and physical health

loanDepot
loanDepot

loanDepot is a digital commerce company focused on simplifying the home ownership journey through a digital-first approach. It provides a comprehensive suite of lending and real estate services, making the process of purchasing or refinancing a home faster and less stressful for customers.

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