Customer Learning Consultant

Based in our Dublin office, this hybrid position requires 3 days per week in office.

As a Customer Learning Consultant, you will serve as the primary strategic partner and subject matter expert on learning methodologies for our largest global Enterprise accounts. You will architect and execute comprehensive learning strategies that span the entire customer lifecycle, bridging the gap between high-stakes initial rollouts and long-term continuous education for multi-year partners.

Acting as the central pillar of the delivery team, you will translate custom SOWs into robust training plans, navigating complex stakeholder relationships, customizing strategies for diverse cultural needs, and ensuring every engagement drives deep adoption and creates lifelong #RavingFans of Gong.

RESPONSIBILITIES 

• You will effectively translate Gong’s curriculum into interactive, multi-tier live training programs tailored to the specific business goals of our Enterprise customers.
• You will act as the "boots on the ground" for the Instructional Design team, leveraging insights from live sessions to identify gaps in education materials and proactively working to address them.
• You must be able to explain the behind the learning strategy to senior stakeholders, positioning yourself as the main point of contact for their learning success.

• You will design and lead high-impact sessions across all formats from virtual to in-person trainings.
• This role supports our global footprint. You must be willing to travel periodically (estimated up to 40%+) to deliver onsite trainings (including US, EMEA, and APAC regions).
• You have the resilience to manage time-zone complexities and the skill to adapt your teaching style to diverse cultural audiences.
• You will serve as the voice of the customer back to the business, collaborating with cross functional teams to ensure our training aligns with the latest features and market needs.
• You will work lock-step with Professional Services, Customer Success, and Support to ensure a seamless customer experience from the SOW signature to post-training implementation to ongoing training post implementation.
• You need to be articulate, dynamic, and capable of commanding a room. You bring the energy required to turn skeptical users into passionate adopters.
• Conduct regular, high-quality communications (verbal and written) with all project stakeholders, from core teams to VP/Director-level sponsors.

QUALIFICATIONS 

• • 3+ Years High-Impact SaaS Experience.  You have a track record of delivering consultative training within the SaaS space. Experience is not just about delivery; it’s about driving adoption and strategy for complex organizations.
  • Proven ability to manage a portfolio of multiple large Enterprise accounts concurrently. You can juggle varying implementation timelines and custom SOWs without compromising the customer experience.
  • You possess deep domain knowledge (Sales/Revenue Intelligence) and use it to drive customer success, quickly establishing yourself as a trusted advisor to our clients.
  • You are energetic, compelling, and possess the executive presence required to engage audiences ranging from end-users to C-Suite leadership. You aren’t just "not afraid" to present; you thrive on the stage.
  • You are skilled at navigating resistance and influencing senior stakeholders to adopt new behaviors and methodologies.
  • You have a growth mindset. You crave feedback both internally from your team and in real-time from your audience and use it to constantly refine your craft.
  • You understand the reality of global business and can manage your energy across time zones.  You are willing and able to travel up to 50%  including to NAMER, EMEA, APJ/APAC.
  • You thrive in a fast-moving, changing environment where priorities shift. You can pivot quickly while keeping a positive attitude.
  • Languages: English required. Additional languages are a plus.

 
PERKS & BENEFITS

• We offer Gongsters a variety of private health insurance plans, designed to fit you and your family’s needs.
• Pension Contribution
• Wellbeing Fund - flexible wellness stipend to support a healthy lifestyle.
• Mental Health benefits with covered therapy and coaching.
• Education & learning stipend for personal growth and development.
• Flexible vacation time to promote a healthy work-life blend.
• Paid parental leave to support you and your family.
• Company-wide recharge days each quarter.

About us 

Gong empowers everyone in revenue teams to improve productivity, increase predictability, and drive revenue growth by deeply understanding customers and business trends; driving impactful decisions and actions. The Gong Revenue AI Platform captures and contextualizes customer interactions, surfaces insights and predictions, and powers actions and workflows that are essential for business success. More than 4,500 companies around the world rely on Gong to unlock their revenue potential. For more information, visit www.gong.io.

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