Customer Implementation Trainer

MealSuite, an Inc. 5000 Fastest-Growing Company, is a privately owned SaaS organization comprising 200+ team members across the globe, with hub locations in Cambridge, ON, Canada, Dallas, TX, USA, and Ho Chi Minh City, Vietnam. Our suite of end-to-end foodservice technology solutions helps professionals across healthcare and aging services streamline their operations, save time, reduce food waste, and meet regulatory requirements, so they can focus on what matters most: improving the quality of patient and resident care.  

We’re looking for a Customer Implementation Trainer to join our Customer Implementation Team. Reporting to the Manager, Customer Implementation Operations, you’ll be the subject matter expert on MealSuite’s software, delivering top-notch training for our customers and partners to ensure usability and account setups through exceptional customer service.  

A day in the life as a Customer Implementation Trainer: 

• Be the training & configuration expert – create, deliver, monitor, and update user training plans based on customer needs, oversee training for customer-guided and live accounts, and own/assist with setups and configuration of Connect, Touch and POS modules as needed. 

• Collaborate cross-functionally – work closely with Implementation Coordinators and Enterprise Implementation Managers for project training needs and with Sales and Support to transition customer accounts after implementation is complete. 

• Communicate with stakeholders – clearly communicate account configuration requirements and expectations and ensure customers receive superior service through the development and strengthening of relationships. 

• Assist with troubleshooting – work with new and existing customers to troubleshoot workflow issues and guide them to adopt system best practices.  

• Champion our product – educate customers on MealSuite’s toolkit, capabilities, and best practices to simplify adoption and align expectations, and leverage feedback for continuous improvement to the implementation process. 

If the below describe your knowledge, experience and character, this role could be for you:  

• I have in-depth knowledge of MealSuite products 

• I have experience delivering training, ideally with a highly complex product or subject matter 

• I gained my knowledge through 1+ years of hands-on experience in customer implementations and training within a SaaS environment 

• I’m exceptional at building and maintaining professional relationships through active and empathetic listening and engaging written and verbal communication. 

• I get most excited about engaging with people and demonstrating how to use highly complex software in a simple and thorough manner  

• I’m willing to occasionally travel and have a valid passport and no travel restrictions that limit my ability to cross the border between Canada and the USA (and Vietnam if required for role). 

• I thrive in an agile environment that is constantly changing and encourages team members to collectively collaborate and communicate 

• I love to be directly involved in projects and initiatives that offer continued learning and endless opportunity to express my ideas and build my leadership skills 

We know imposter syndrome can be REAL when applying for a new role, but please don't let the confidence gap prevent you from taking a leap and applying for your dream job. Your future self will thank you!  

More to love about working at MealSuite:   

We are passionate people that care about others. The heart of what we do comes down to our mission to Deliver smiles and satisfaction to the continuum of care through an all-in-one foodservice management technology. Learn more about what we do here.  

We’ve built a progressive culture that values teamwork and innovation. We listen to all voices and entrust team members with tasks that make a significant impact on the communities we serve.   

We’re growing sustainably. A career with MealSuite offers the innovation and agility of a startup matched with the stability of an established company in a growing industry.  

We take care of our employees too! Here are just a few of the great things we offer:  

• Unlimited paid time off – yeah, you read that right! We trust our employees to build their own version of balance so they can feel rejuvenated to bring their best every day.    

• Health benefits – this includes medical, dental, and vision options, life & disability insurance, & paid maternity and parental leave.   

• Hybrid flexibility – we value the collaboration, mentorship and learning that come from physically working next to one another, as well as the benefits that remote work can offer.    

• Work-life balance – this is supported by the fact that more than 90% of current employees agree that their leader supports their wellbeing.    

• An inclusive workplace – women account for 53% of our employees and 58% of people leaders.    

• Participation in our equity program – we’d love for you to share in MealSuite's success as we continue to grow!    

• Opportunities for career development and advancement – we support our employees in pursuing and achieving their professional goals.    

• Purposeful work with a positive community impact – more than 90% of our North American employees agree that the company’s purpose aligns with their personal values. Learn more about our values at MealSuite.com/Careers.   

This role will require you to work in our office located in Cambridge OR Dallas up to 2 days a week.  More than an hour away from the office location?  Apply anyway, and we can talk through your options!  

Have we got your attention? Great! Here’s what’s next: 

Apply today with your resume and answers to our application questions.  

We’ll start reviewing candidates within two weeks of this position being posted and will reach out to you if we’d like to get to know you a bit better.  We often get hundreds of applications for our roles (we feel very honoured that so many people are interested!) and try our best to get back to each person.  If there’s a delay in our response, please don’t think we’ve forgotten about you.  We may be taking our time to thoroughly review each candidate before deciding who to interview.  

We want to ensure that every qualified individual has an equal opportunity to work with us. If you require accommodation to our application process, please contact [email protected]. 

The salary band for this role is $70,000-$74,000

MealSuite uses AI-assisted tools during parts of the hiring process, including screening and workflow automation. All final hiring decisions are made by people.

This is a current vacancy, and we are actively hiring for this position.