Customer Implementation Specialist

Important Information 

Location: Costa Rica

Work Mode: Hybrid

Job Summary 

As a Customer Implementation Specialist (19244), you will be responsible for designing, developing, and maintaining high-quality software solutions. You will collaborate with cross-functional teams to understand business requirements and translate them into scalable and efficient software applications. Your role will involve leading technical projects, mentoring junior engineers, and continuously improving software development practices to ensure the delivery of robust and reliable software systems.  

Responsibilities and Duties 

• Ensure successful customer onboarding by managing account configuration, product setup, and initial training activities
  
• Develop and execute consultative plans to help customers achieve their business objectives and maximize product value
  
• Monitor customer usage, adoption, and health metrics to drive long-term engagement and product success
  
• Collaborate cross-functionally with Customer Success, Technical Support, and internal teams to resolve issues and enhance the customer experience

Qualifications and Skills 

• Experience in customer onboarding, implementation, or customer success roles within a SaaS or technology environment
  
• Strong consultative and relationship-building skills with the ability to understand and align to customer objectives
  
• Familiarity with CRM systems such as Salesforce for account management and customer tracking
  
• Basic understanding of IT concepts and exposure to IT security principles
  Ability to analyze customer usage data and adoption metrics to drive insights and actions
• Excellent communication skills with the ability to support customers across different languages or time zones
  
• Strong organizational and time management skills with the ability to manage multiple customer accounts simultaneously
  
• Experience delivering product training and best practice guidance to customers
  
• Problem-solving mindset with the ability to coordinate with technical teams to address complex issues
  
• Proficiency in productivity tools such as Microsoft Excel, Word, Gmail, and Google Docs 

About Encora 
 
Encora is a global company that offers Software and Digital Engineering solutions. Our practices include Cloud Services, Product Engineering & Application Modernization, Data & Analytics, Digital Experience & Design Services, DevSecOps, Cybersecurity, Quality Engineering, AI & LLM Engineering, among others.  

At Encora, we hire professionals based solely on their skills and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality.