Customer Implementation Project Manager

At Intento, we automate language translation for Fortune‑500 companies using AI agents. We help global brands provide a native language experience for all their customers across all markets, at all touchpoints.

Why Join Us?

At Intento, we are redefining the future of translation and multilingual AI. Join us, and be a part of this groundbreaking journey where innovation meets excellence. Intento is a diverse team of over 80+ talented individuals working remotely from different parts of the world. At Intento, we value our employees and strive to create a work environment that promotes collaboration, flexibility, and growth. As part of our commitment to our team, we offer competitive salaries, a flexible remote culture, and a supportive and collaborative work environment.

About the role: 

As a Customer Implementation Project Manager at Intento, you will lead enterprise customers through the onboarding journey from kickoff to First Value delivery, and continue to manage ongoing AI and linguistic maintenance projects throughout the customer lifecycle. You'll be working at the intersection of AI language technology, enterprise localization, and complex stakeholder management, running projects that directly determine how quickly and confidently new customers realize the value of Intento's platform — and how well that value holds up over time.

This is a fully remote position. We ask that the candidate maintain core availability between 8:30 AM – 4:00 PM EST to support client-facing and internal communication.

Responsibilities: 

• Lead implementation projects for enterprise customers from Sales handover through First Value delivery and project close

• Serve as a primary point of contact and source of customer reference for onboarding and one-off projects related to linguistic AI-driven setups

• Build and maintain structured project plans, keep the documentation up to date and stakeholders informed throughout the project

• Coordinate across Intento's internal teams — Solutions, AI Curation, Support, Product — to manage dependencies and keep delivery on track

• Be the customer's primary point of contact for all implementation-related communication; send clear, timely updates and follow up after every meeting with documented action items

• Actively monitor active projects for risks at regular intervals; escalate issues to the right internal stakeholders promptly and in the right format

• Manage project scope against the contract and SOW; communicate what is and isn't included clearly to the customer, and flag scope creep appropriately
  

If this sounds like a good fit for you, we'd love to hear from you! 

Requirements

We are looking for:

• 2+ years in a customer-facing implementation, onboarding, or project management role at a B2B SaaS company

• Demonstrable experience managing multiple concurrent projects with external clients

• Experience in managing cross-team communication

• Working knowledge of the localization industry and/or machine translation technology

• Comfortable working in technically complex environments, with experience on projects involving software integrations, APIs, or data-heavy workflows

• Strong written and verbal communication skills in English (additional languages are a plus)

• Familiarity with project tracking tools (Jira, Linear, Asana, or equivalent)

If you don't see that this role matches your skills and ambitions well, but you are still interested in exploring future opportunities at Intento, we’d love to hear from you! Please submit your resume and a brief cover letter, highlighting your key areas of expertise, preferred roles, and career goals, to [email protected]. To help us easily identify your submission, kindly use "Intento Talent Pool" as the subject line of your email.