Customer Implementation Manager

Are you passionate about guiding customers through transformation - ensuring they not only adopt a new solution but truly see its value? As our Customer Implementation Manager, you’ll be at the heart of helping pharmaceutical companies successfully implement our platform and embed it into their ways of working. Your mix of project management expertise, customer empathy, and problem-solving mindset will empower teams to maximise value, drive engagement, and foster continuous improvement across their organizations.

At SkyCell, we’re on a mission to revolutionise the pharmaceutical supply chain through cutting-edge hardware, smart software, and tailored services. Based on our strategic partnership with Validaide, our software platform empowers global pharma companies and logistics providers to assess transport risks, optimise packaging, and make data-driven decisions that ensure life-saving medicines reach patients safely and on time.

We’re a fast-growing, purpose-driven scale-up where you’ll make an impact, feel empowered, and thrive in a diverse, innovative environment.

Why SkyCell?

· 🌱 Purpose-Driven Work: Make a real difference by contributing to a more sustainable future in global logistics and healthcare.

· 🚀 Innovation at Heart: Work with cutting-edge technology and be at the forefront of supply chain innovation.

· 🌎 Stronger together: Join a supportive team of talented individuals from over 40 countries, where we work together every step of the way.

· 💡 Growth Opportunities: We believe in investing in our people – continuous learning and development are key pillars of SkyCell.

· 🏆 Award-Winning Culture: Join a workplace recognized for its commitment to excellence with a ‘Great Place to work’ award, as well as a Platinum Ecovadis rating highlighting our sustainability and employee well-being.

What You'll Do:

As Customer Implementation Manager at Validaide, your primary goal will be to ensure our customers are successful in implementing our solution and realising its full value within their organisations. You’ll focus on the onboarding and implementation phase, working closely with customers and internal teams to provide proactive support, anticipate needs, and continuously improve our processes and engagement approach. You will:

• Project Management:
• Lead and manage multiple customer implementation and onboarding projects at pharmaceutical manufacturers
• Define project scopes, timelines, and milestones while coordinating with internal teams to ensure alignment with customer needs
• Identify risks and develop mitigation strategies to keep projects on track
• Communicate project progress, expectations, and updates effectively to stakeholders & ensure delivery of agreed deliverables
• Customer Engagement & Success:
• Become an expert in the platform, understanding its features, capabilities, and best practices for customer use cases
• Understand customer requirements to provide tailored implementation solutions and support their internal change management
• Drive and support continuous improvement initiatives to enhance the customer experience and implementation efficiency
• Cross-Functional Collaboration:
• Partner with the Customer Success, Sales, Product, and Marketing teams to align messaging, improve customer journeys, and drive greater value realization across all touchpoints

Requirements

This is what you'll need:

• Experience in project management, customer success, or a related role in SaaS or logistics technology
• Master’s degree in Business, Supply Chain Management, Information Technology, or a related field preferred
• Ability to demonstrate software solutions effectively and relate them to customer needs
• Experience in Pharma projects & Change management
• Good project management skills; Ability to manage multiple projects across multiple time zones and geographies
• Strong problem-solving skills and a proactive approach to addressing customer challenges
• Excellent communication and interpersonal skills
• Language: English

Benefits

What's In It For You?

• The unique opportunity to join a scale up that wants to multiply his revenue stream in a few years, that placed itself as a market leader in its field 

• Agile team, flat hierarchy, cooperative and supportive mindset 

• Market-conform salary + pension + expenses + bonus + training budget + 25 holidays 

• Hybrid team, 1-2 days in our Validaide office in Utrecht 

• Supportive of periods of being a digital nomad 

• We plant trees on your behalf! See our forest here: https://ecologi.com/validaide 

Ready to Make an Impact?

We’re not just offering a job; we’re offering a chance to be part of something bigger. At SkyCell, you’ll help build a future where pharmaceutical delivery is efficient, sustainable, and transformative.

Stay Connected with SkyCell

Visit http://www.skycell.ch and explore #WeAreSkyCell on LinkedIn

How to Apply

Simply click ‘apply for this job’ below! We can’t wait to meet you and discuss how you can contribute to our mission! Please note, we are unable to consider applications sent to us via email.

If you have any questions, you can contact our Talent Team ([email protected]).

SkyCell AG is an equal opportunity employer that values diversity and is committed to creating an inclusive environment for all. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, gender identity, age, disability, or any other legally protected characteristic.

For this position, if you are not located in, or able to relocate (without sponsorship) to the Netherlands, your application cannot be considered.