Customer Experience Specialist

Our client is an Australian logistics-tech company committed to improving delivery solutions through innovation and human-first customer service.

They are now expanding their Customer Support team and are looking for Customer Experience Specialists who are proactive, articulate, and passionate about helping people.

Job Responsibilities:

• Handle customer, retailer, and courier enquiries via Zendesk (chat, email, and phone)
• Deliver professional, friendly, and helpful support at all times
• Proactively call potential store and SMB partners to introduce the client's services
• Escalate recurring issues and suggest improvements to internal workflows
• Collaborate with team members to continuously improve the customer experience
• (For senior roles) Assist with high-level operational tasks and data analysis

Requirements

• 2+ years in customer support, call centres, or account servicing
• Strong written and verbal English (neutral accent preferred)
• Comfortable making outbound calls and speaking to clients
• Experience in Zendesk or similar CRM/ticketing tools
• Analytical, organised, and self-driven personality
• Background in eCommerce, logistics, or startup/BPO companies (preferred)

Benefits

• ​Permanent work-from-home set-up
• Dayshift (Australian business hours)
• Full Time
• HMO
• Annual leave
• Christmas Bonus equivalent to 1 month's wage (pro-rata)