Customer Experience Project Coordinator

Customer Experience Project Coordinator
Location: White Plains, NY (Hybrid – office, remote, and field coordination)
Department: Operations / Customer Experience
Reports To: CEO

Overview
Precision Solar is seeking a Customer Experience Project Coordinator to support
homeowners through the full solar journey — from contract signing through post-installation
support.

You’ll be the main point of contact for customers, keeping them informed, coordinating with
installation partners and third-party vendors (roofing, tree work, etc.), and making sure every
project feels smooth, professional, and “white glove.”

Key Responsibilities
● Act as the primary point of contact for customers once a project is sold.
● Coordinate project updates between customers, installation partners, and internal
teams.
● Schedule and track third-party work (tree removal, roof repairs, electricians, etc.) and
ensure it aligns with the installation timeline.
● Provide proactive, white-glove communication: status updates, next steps,
expectations, and issue follow-up.
● Guide customers through the solar journey: design approval, permits, installation,
inspections, and system activation.
● Support post-installation needs, including basic troubleshooting and coordination of
any warranty or service visits.
● Maintain accurate records in the CRM/project management system: milestones,
documents, notes, and customer communications.
● Flag risks, delays, or issues to the Director of Operations and help drive resolutions.
● Suggest process improvements to enhance customer experience and reduce delays.
Qualifications
● 2–4 years of experience in project coordination, customer service, or account support;
experience in solar, construction, or home services is a plus.
● Strong organizational skills; comfortable managing multiple projects and deadlines.
● Excellent written and verbal communication; confident on phone, email, and text.
● Experience working with subcontractors or vendors is helpful (roofers, electricians, etc.).
● Comfortable using CRM and/or project management tools.
● Consistently professional, patient, and customer-focused.
Performance Metrics
● On-time completion of key project milestones
● Customer satisfaction / NPS after installation
● Average project timeline (contract → PTO)
● Number and speed of resolved issues / escalations
● Accuracy and completeness of project documentation
Compensation (Coordinator Level)

Salary:
● Base Salary: $65,000
● Bonus: Up to ~5–10% based on customer satisfaction and project KPIs