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Customer Experience Project Coordinator (Bilingual)

New York, U.S.
full-time

TLDR

Be the primary point of contact for customers, ensuring effective communication and a seamless solar journey from installation to post-service, while suggesting enhancements for process improvements.

Customer Experience Project Coordinator- Bilingual (Must speak English AND Spanish)
Location: White Plains, NY (Hybrid)
Department: Operations / Customer Experience
Reports To: CEO


Overview
Precision Solar is seeking a Customer Experience Project Coordinator to support
homeowners through the full solar journey — from contract signing through post-installation support.

You’ll be the main point of contact for customers, keeping them informed, coordinating with installation partners and third-party vendors (roofing, tree work, etc.), and making sure every project feels smooth, professional, and “white glove.”


Key Responsibilities:

  • Act as the primary point of contact for customers once a project is sold.
  • Coordinate project updates between customers, installation partners, and internal teams.
  • Schedule and track third-party work (tree removal, roof repairs, electricians, etc.) and ensure it aligns with the installation timeline.
  • Provide proactive, white-glove communication: status updates, next steps,
  • expectations, and issue follow-up.
  • Guide customers through the solar journey: design approval, permits, installation, inspections, and system activation.
  • Support post-installation needs, including basic troubleshooting and coordination of any warranty or service visits.
  • Maintain accurate records in the CRM/project management system: milestones, documents, notes, and customer communications.Flag risks, delays, or issues to the Director of Operations and help drive resolutions.
  • Suggest process improvements to enhance customer experience and reduce delays.


Qualifications:

  • 2–4 years of experience in project coordination, customer service, or account support; experience in solar, construction, or home services is a plus.
  • Strong organizational skills; comfortable managing multiple projects and deadlines.
  • Excellent written and verbal communication; confident on phone, email, and text.
  • Experience working with subcontractors or vendors is helpful (roofers, electricians, etc.).
  • Comfortable using CRM and/or project management tools.
  • Consistently professional, patient, and customer-focused.
  • Performance Metrics
  • On-time completion of key project milestones
  • Customer satisfaction / NPS after installation
  • Average project timeline (contract → PTO)
  • Number and speed of resolved issues / escalations
  • Accuracy and completeness of project documentation
  • Compensation (Coordinator Level)


Salary:

  • Base Salary: $55,000-65,000
  • Bonus: Up to ~5–10% based on customer satisfaction and project KPIs
 Private Label Staff

Private Label Staff specializes in offensive security solutions, including continuous penetration testing, red teaming, and comprehensive security assessments across products, clouds, and applications. Targeted at large enterprises, the company stands out by combining innovation and technical excellence to address the evolving threats in cybersecurity.

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Salary
$55,000 – $65,000 per year
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