FireMon
Customer Experience Operations Intern
TLDR
Gain hands-on experience supporting CX Operations through data analysis and AI initiatives, contributing to efficiency improvements and operational visibility within a fast-paced technology setting.
What you'll do
Assist with managing and analyzing data across multiple platforms including CRM, CX, Support, and communication tools
Support CX leadership with operational initiatives, reporting, and AI-focused projects
Help optimize workflows and improve operational processes
Assist with integrations and automation efforts using APIs and webhooks
Contribute to reporting dashboards and data analysis using SQL and Python
Support the design of AI prompts and conversational logic for customer-facing chatbot experiences
Collaborate cross-functionally with teams across the organisation
What we're looking for
Interest in Customer Experience, Operations, Data Analytics, or AI-driven technologies
Basic knowledge of SQL and/or Python
Familiarity with APIs, webhooks, or automation tools is a plus
Strong problem-solving mindset and attention to detail
Curious, proactive, and eager to learn
Strong communication and collaboration skills
FireMon delivers persistent network security solutions specifically designed for hybrid environments, combining real-time asset visibility, continuous compliance, and automation. With a focus on tackling complex security challenges, FireMon serves over 1,700 customers, empowering them to take command and control of their network security infrastructures.