Company Description
Palmetto is a leading clean tech company on a mission to accelerate the transition to a clean energy future. With a belief that consumers can have it all, we are an uncompromising energy company that makes coming clean a no brainer. Our award-winning technology platform empowers homeowners, businesses, and entrepreneurs to adopt renewable energy through simple, scalable, and innovative solutions. Operating at the intersection of B2B and D2C, we offer software, financial products, and services that drive real environmental impact—without compromising value. We deliver end-to-end solutions for whole home electrification that put clean energy within reach for all.
Our employees are our most valuable resource. We foster a promote-from-within culture that prioritizes talent development, career growth, and purpose-driven work. Palmetto offers a comprehensive benefits package—including unlimited PTO, medical, dental, and vision coverage, paid parental leave, retirement plans, and more—so you can have it all both personally and professionally. Palmetto prioritizes people, planet, and profit—backed by a culture that values collaboration, impact, and balance. Join us in building a brighter, cleaner world.
Location
This position will be based remotely in the Philippines.
Reporting
This role will report into the Customer Experience Manager.
Summary of Role
The Customer Experience (CX) Operations Analyst plays a key role in supporting the operational success of our global Customer Experience team, which provides solar customer support across phone, chat, and email channels. This position is responsible for forecasting, scheduling, real-time monitoring, and performance reporting to ensure service levels are consistently met for Tier 1 (inbound), Tier 2 (outbound and case work), and Customer Advocacy (escalations and legal cases).
This role requires strong analytical skills, attention to detail, and experience with workforce planning tools in a contact center or BPO setting.
Strategic & Tactical
Qualifications
Success Defined
Employment is contingent upon the successful completion of a background check.
Equal Employment Opportunity
Palmetto embraces diversity and is an Equal Employment Opportunity employer. Employment is decided on the basis of qualifications, merit, and business need. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or any other status protected under federal, state, or local law.
For more about our Privacy Policy, visit: https://palmetto.com/privacy-policy
Join us! We’re looking for new teammates to join us in leading the world towards a clean energy future. We believe we can stop climate change by enabling the mass adoption of clean energy. This requires urgency and change on a massive scale but technology advancements have put it within reach. Our technology platform is designed to accelerate the mass adoption of clean energy by making it easier for homeowners to choose renewable energy sources, enable businesses to grow, and to drive environmental impact at scale. Mission-driven. Human focused. We believe people thrive when they are in a role where they can grow and challenge themselves. We value collaboration and give our teams complex problems to solve and the space to do it. Focused on YOU. Our benefits start with comprehensive health coverage, unlimited PTO, professional development and student loan repayment programs, stock options, 401(k), generous parental leave, and even pet insurance. View our current openings.
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Operations Analyst Q&A's