Customer Experience Coordinator

• Customer Support:

  • Respond to customer queries via email, phone, and chat.

  • Troubleshoot and resolve customer issues promptly.

  • Provide assistance with navigating our EWA app.

  • Build and maintain positive relationships with platform users.

  • Ensure timely follow-ups and engagement to increase user satisfaction.

  • Report to and work with  customer success Manager and internal team to address customers’ issue

• Customer Success Support:

  • Assist in onboarding new clients and users to the EWA platform.

  • Create and distribute onboarding materials and ensure smooth transitions for new clients.

  • Prepare and maintain user guides, onboarding materials, and internal documentation.

  • Assist in updating and organizing files related to user and client interactions.

  • prepare and maintain user guides, onboarding materials, and internal documentation.

  • Assist in updating and organizing files related to user and client interactions.

• Sales Support:

  • Assist in the creation and organization of sales decks and contracts

  • Assist in localize sales collaterals and product documentation

  • Ensure that all materials are up-to-date and reflect current product offerings.

• Additional Responsibilities:

• Participate in cross-functional projects and initiatives as needed.

• Perform other duties as assigned to support the overall success of the company.

• Bachelor degree - New grads are welcome.

• Strong organizational and communication skills.

• Ability to manage multiple tasks and prioritize effectively.

• Proficiency in G-suite and document preparation tools.

• Language requirements

  • Moderately Proficient English communication skills for internal documentation, preparing materials, and communicating with non-Thai stakeholders if necessary.

  • Native Thai language skills to handle customer support, user interactions, and client relationships effectively, ensuring clear and culturally appropriate communication.

Additional Skills:

• Attention to detail and problem-solving skills.

• Ability to work independently as well as part of a team.

• Strong interpersonal skills to maintain positive relationships with clients and users.