About Rentokil PCI
Rentokil PCI is the leading pest control service provider in India. A Rentokil Initial brand, Rentokil PCI was formed in 2017 through a joint venture (JV) between Pest Control India, the number one pest control company in India, and Rentokil, the world’s leading pest control brand. Rentokil PCI aims to set new standards for customer service having operations across 300 locations in India.
For more details: https://www.rentokil-pestcontrolindia.com
About the Role:
● The incumbent will have to work as part of a multi-functional team, and this involves collaboration with the internal team and external stakeholders.
● Create PowerPoint presentations/review on weekly, monthly basis; debrief echelon Team & superiors to analyze target areas.
Requirements
Stakeholder Management:
● To collaborate with departments to address issues, ensure resolutions are effectively implemented, and provide complaint data reports as required.
● Engaging with stakeholders across different departments to gather requirements, communicate progress, and ensure buy-in for process changes
Project Management Skills:
● Ability to manage projects from initiation to completion, including planning, execution, and monitoring.
● Understanding of business operations and the ability to identify opportunities for process improvement that align with strategic goals
● Conduct Project Team meetings and situational analysis regularly to ensure project health and clear communication to all sponsors and stakeholders
● Work on projects with leaders in Continuous Improvement to define scope, map project milestones, track progress and escalate issues
MIS/System
● Tracks key performance metrics to measure success
● Metrics Maintenance of client, reports preparation, processing documentation, Log maintenance of customer service and safety records.
● Develop and manage MIS reports to support decision-making processes.
● Ensure data accuracy and consistency across all reporting platforms.
● Collaborate with various departments to understand their reporting needs.
● Implement system improvements for better data management and reporting.
Excellent Communication:
● Demonstrated active listening, verbal and written communication skills with the ability to communicate to internal and external audiences
● Strong organizational, communication/presentation, planning, and analytical skills
● Proven ability to communicate effectively and forge successful relationships with both business stakeholders and teams.
Key Result Areas:
● Process Excellence
● Customer Success
● Advance Excel
● Data Analysis
● Report Generation
● Project Management
● Cross functional Collaboration
● MIS/System
● Excellent Communication
● Process Assessment & Documentation
● Process Mapping & Visualization
● Process Improvement, Mining & Optimization
Educational Qualification / Other Requirement:
● Post Graduate/Masters ,preferable with Business Management/Administration Degree
● Experience of a minimum of 2 years in Advance Excel/Google sheets, Data Analysis,Database Management & Report Generation
Benefits
What can you expect from RPCI?
DEI statement: At RPCI, we believe in commitment to build an inclusive, varied workplace welcoming to people of all backgrounds.
Rentokil Initial provides services that protect people and enhance lives.We protect people from the dangers of pest-borne disease and the risks of poor hygiene. We enhance lives with services that protect the health and wellbeing of people, and the reputation of our customers’ brands.We are always looking for hardworking, energetic and enthusiastic individuals to join our business. We're a very welcoming company, many of our colleagues see each other as their family!Our main brands are Rentokil, Initial and Ambius who provide services including pest control, washroom solutions, specialist hygiene, medical waste disposal, property care and also interior/exterior landscaping for companies within any industry.We have over 1800 local service teams across the world covering 91% of global GDP in over 90 of the world’s 100 largest cities across North America, Europe, UK and the Rest of World, Asia and the Pacific.Our main drive is to offer outstanding and consistent customer service, to support our colleagues and promote colleagues from within, all whilst making sure we have the best health and safety standards possible - we want everyone to get home safely.Does this sound like the company for you? Have a look at our vacancies below!
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