Customer Experience and Marketing Communications Specialist

At Syngenta, we are working to build the most collaborative and trusted team in agriculture that provides leading seeds and crop protection innovations to enhance the prosperity of farmers. To support this challenge, Syngenta is currently seeking a Customer Experience and Marketing Communications Specialist in Greensboro, NC.

In this role, you will enhance the overall customer experience by ensuring every interaction and communication reflects Syngenta's values and meets customer needs. This role supports brand growth through fostering a best-in-class customer experience approach.

Accountabilities:

• Coordinate the development and execution of marketing communications plans that deliver clear messaging to customers.
• Deliver a consistent and positive experience by coordinating with the marketing communications team to ensure timely customer insights to craft targeted messaging.
• Develop and execute integrated marketing plans with Marketing Communication Leads to drive Crop Protection commercial objectives.
• Design comprehensive strategies for key products and initiatives while working with marketing communications leads, field sales teams, agency partners, and key stakeholders.
• Support new brands across regional markets while enhancing customer experience and brand engagement.
• Coordinate internal and external customer tours through standardized processes, working across teams to optimize schedules, maintain facility readiness, and ensure safety compliance.
• Deliver professional tour experiences while continuously improving logistics to maximize efficiency and customer satisfaction.
• Manage vendor relationships and coordinate with advertising agencies to align creative assets, materials, and messaging with marketing goals.
• Maintain stakeholder communications while overseeing timelines and budgets.
• Monitor deliverable quality to ensure brand compliance and superior customer experience.
• Develop engaging customer tour content aligned with brand standards by collaborating with cross-functional teams to gather insights and validate accuracy.
• Partner with design vendors to execute creative elements while maintaining quality and budgets. Continuously innovate tour experiences to maximize engagement and brand impact.
• Lead project teams in designing and delivering customer experience tours, overseeing planning, resources, execution, and quality control under supervision.
• Facilitate cross-functional collaboration while maintaining timelines, budgets, and performance standards to ensure engaging, brand-aligned experiences.
• Optimize Marketing Communications and Customer Experience operations through standardized workflows and best practices, while coordinating projects, budgets, and timelines.
• Monitor performance metrics and implement technology solutions to enhance collaboration and efficiency.
• Streamline resource utilization to support strategic communication goals.

Required:

• A minimum of Bachelor's degree, preferably in agriculture or related field (Master's degree is preferred).
• A minimum of 3 years of previous experience in Sales and Marketing or Marketing Communications.
• Up to 10% of domestic travel may be required.
• All applicants must be able to work in the United States without sponsorship from Syngenta.

Desired:

• Experience ensuring marketing and Customer Experience initiatives comply with legal, regulatory, safety, and privacy standards.
• Ability to deliver creative, customer-focused, omni-channel marketing communications plans that directly impact sales and grow market share.
• Ability to work across departments (Sales, Product, Operations, etc.) to align Customer Experience and Marketing goals.
• Experience in Journey Mapping, Service Blueprinting, and Customer experience strategy development.
• Experience in content creation, storytelling, and brand messaging.
• Strong organizational skills in managing multiple campaigns, budgets, vendors, and Customer Experience initiatives.
• Understanding of legal, regulatory, and privacy requirements in Marketing and Customer Experience.

What We Offer:

• A culture that celebrates diversity & inclusion, promotes professional development, and strives for a work-life balance that supports the team members. Offers flexible work options to support your work and personal needs.
• Full Benefit Package (Medical, Dental & Vision) that starts your first day.
• 401k plan with company match, Profit Sharing & Retirement Savings Contribution.
• Paid Vacation, Paid Holidays, Maternity and Paternity Leave, Education Assistance, Wellness Programs, Corporate Discounts, among other benefits.

Syngenta has been ranked as a top employer by Science Journal. Learn more about our team and our mission here: https://www.youtube.com/watch?v=OVCN_51GbNI

Syngenta is an Equal Opportunity Employer and does not discriminate in recruitment, hiring, training, promotion or any other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, marital or veteran status, disability, or any other legally protected status.

WL: 4A

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