Customer Experience Admin Assistant

AI overview

Support the Customer Experience team by managing order processing and customer communication while ensuring accurate workflows in a collaborative environment.

We are looking for a detail-oriented and organized Customer Experience Administrative Assistant to support our Customer Experience team. In this role, you will assist with order processing, customer communication, and administrative support to ensure accurate workflows and a high level of customer satisfaction. You will work closely with the Customer Experience Coordinator and Specialists in a fast-paced, collaborative environment.

Responsibilities

Review, enter, and assign incoming customer purchase orders accurately
Monitor and manage multiple shared inboxes and respond to customer inquiries via email and phone
Act as a point of contact for customers, providing timely and professional support
Maintain accurate data entry within internal systems and ERP platforms
Support reporting, order tracking, and data management activities
Assist with the development and maintenance of department processes and procedures
Perform general administrative duties to support daily operations
Complete additional tasks and projects as assigned

Requirements

Minimum 4 years of experience in customer service, customer experience, or order administration within manufacturing or a related industry

Advanced proficiency in Microsoft Excel and strong computer skills
Experience using ERP systems for data entry and order processing
Strong organizational skills with the ability to manage multiple priorities and deadlines
Excellent written and verbal communication skills
High attention to detail and commitment to accuracy
Ability to work independently and collaboratively within a team
Receptive to feedback and able to adapt in a changing environment
Quick learner with the ability to understand and communicate new processes

Preferred Skills & Competencies

Strong planning and organizational capabilities
Results-driven with a focus on quality and customer satisfaction
Understanding of internal workflows and business processes

Benefits

Working Conditions

Occasional travel may be required
Prolonged use of a computer and office equipment
Overtime may be required based on business needs