Customer Expansion Team Leader

The Role

Reporting directly to our COO, you will be the core of our expansion strategy. You won't just be a manager, but a strategic coach tasked with maximizing the customer lifecycle and value.

Key Responsibilities

As the Sales Upsell Leader, you will be primarily responsible for:

• Leading and motivating a team of Customer Expansion Specialists, ensuring high performance and a quality commercial approach
• Defining the Upsell strategy across various client segments, optimizing processes and minimizing the Churn rate.
• Promoting a consultative sales model, helping doctors understand the value of the proposed solutions and how they can impact their business.
• Analyzing portfolio data, identifying growth opportunities and areas for improvement.
• Working closely with Marketing, Customer Success, and Product to create effective campaigns, initiatives, and materials.
• Monitoring weekly and monthly KPIs, ensuring accurate forecasting.

We are looking for

• 3–5 years of experience in sales / customer expansion roles (upselling, inside sales, account management).
• Ability to lead teams and improve performance through coaching, processes, and analysis.
• Experience in SaaS, digital, or tech environments.
• Analytical skills and familiarity with KPIs, metrics, and CRM (Hubspot / Salesforce).
• Professional knowledge of English language.

Nice to Have

• 1–2 years of experience managing goal-oriented teams focused on business objectives.
• Experience selling marketing products (e.g., Google Ads).
• Interest in the healthcare sector.

What we offer:

• 💶Total compensation aligned with your experience 
• 📈Uncapped commission plan.
• 🧑Welfare for you and your family
• 🍝Ticket restaurants
• 🏠Smartworking policy 50%, based in Rome 
• 🚀Key role in a fast-growing, high-impact company

Selection process:

1. Phone/video screening with HR
2. Interview with Customer Expansion Team Leader
3. Interview with COO
4. Interview with CEO