Matrix42
Customer Engagement & Service Agent
TLDR
Support a public institution's customer help center by providing guidance on economic activity regulations and tech support via phone and live chat.
Your mission
Customer help center for public institutionStart of work – April/May 2026
Tasks:
- answering questions regarding rules of conducting an economic activity in Poland ad tech support for Ministry’s website
- channels: phone (inboud, outbound), livechat (inbound)
Lublin, lubelskie
Employment contract
Full time, part time
junior consultant(Junior), consultant (Mid / Regular)
Hybrid or on site position
Open now
Looking for many people
open positions: 3
Shift work:
no
Working days:
Monday through Friday
Working hours:
8:16, 9:17 or adjusted if part time
Possible night time hours:
no
Form of payment:
monthly
Wage calculation:
Fixed base rate + an hourly rate
Your profile
- Experience in customer service in the last 2 years (at least 12 months) – essential,
- Polish language skill on C1 level - essential,
- English language skill on B2 level - essential,
- Polish sign language on B2 level – optional,
- Ukrainian language skill on B2 level – optional,
- Student status – optional,
- No criminal record,
- Secondary education,
- High manners and personal communication skills,
- The ability to write quickly and correctly,
- Readiness to receive a large dose of information on entrepreneurs' law.
Our Benefits
- full-time or part-time employment contract,
- paid training,
- parking under the building,
- salary that increases with experience,
- subsidized employee meals,
- private medical care,
- subsidies for sports activities (FIT PROFT card)
Your contact person
For questions, please feel free to reach out to Kalina Stachel ([email protected]Benefits
Health Insurance
private medical care
Sports activity subsidies
subsidies for sports activities (FIT PROFT card)
Matrix42 builds software solutions that streamline IT service management and enhance workspace management for organizations. Targeting businesses looking to optimize their IT services, cloud management, and overall operational efficiency, Matrix42 stands out with its integrated platform that simplifies the digital workplace experience.