Customer Engagement Manager - Guadalajara, MX

Job Title: Customer Engagement Manager (CEM)

• Location: Guadalajara, Mexico
• Experience: 4–8 Years

Role Summary

We are seeking a Customer Engagement Manager (CEM) to manage and grow strategic client relationships across railroad, transportation, logistics, and supply chain customers. This role focuses on strengthening existing partnerships, ensuring successful delivery of Microsoft-based solutions, and identifying opportunities to expand services. The CEM will work closely with delivery, sales, and customer stakeholders to drive long-term value and customer success.

Key Responsibilities

• Build and manage strong relationships with enterprise clients, acting as a trusted advisor.
• Drive account growth by identifying expansion opportunities within existing engagements.
• Collaborate with delivery teams to ensure successful implementation and customer outcomes.
• Support cross-selling and upselling initiatives in partnership with sales teams.
• Monitor account health, manage risks, and proactively resolve escalations.
• Conduct regular business reviews and align solutions with customer objectives.

Required Skills & Experience

• 3–6 years of experience in customer engagement, account management, consulting, or client success roles.
• Prior experience working in a client-facing role within a consulting or technology services environment.
• Strong expertise in stakeholder management, account growth, and customer relationship management.
• Hands-on experience with Microsoft technologies such as Azure, Microsoft Cloud, or enterprise solutions.
• Advanced communication and presentation skills with the ability to influence stakeholders.
• Proven ability to manage multiple stakeholders and drive customer satisfaction and retention.

Preferred Qualifications

• Experience with transportation, logistics, or supply chain management domains.
• Exposure to Microsoft cloud platforms, enterprise applications, or digital transformation initiatives.
• Familiarity with consulting delivery models and account expansion strategies.
• Experience in a fast-paced, client-facing consulting or technology services environment.