Geneo
Customer Enablement Specialist
TLDR
Drive regional growth and customer success through onboarding, education, and consultative selling for Geneo’s Glo2Facial™ platform.
At Geneo United, we are transforming the professional aesthetics market with non-invasive technologies that regenerate skin from within—delivering real results without downtime.
Rooted in the medical-grade innovation of Lumenis® and Pollogen®, Geneo was built for the modern aesthetics practice—merging science, artistry, and proven technology to elevate the treatment experience. Our flagship treatment, Glo2Facial™, is a breakthrough in facial aesthetics that integrates RF Pro for dermal-level collagen stimulation, Oxfoliation™ to trigger natural oxygenation and renewal, and advanced ultrasound infusion of clean, EU-certified ingredients—all paired with a hands-free massage experience that supports circulation and lymphatic drainage.
Geneo’s mission is to help aesthetic providers meet the growing demand for regenerative, skin-health-forward treatments that go beyond surface-level results. As the industry moves toward more natural, long-term outcomes, we’re leading the way with technologies that restore, rebuild, and reveal confident, healthy-looking skin—through every stage of life.
The Role Summary:
Join the Geneo team as a Customer Enablement Specialist, where you’ll play a vital role in driving regional growth and customer success across our expanding U.S. footprint. This position combines relationship-building and consultative selling with a strong focus on driving customer growth and strategic business development.
In this role, you’ll support onboarding, in-market education, and post-sale growth of Geneo customers. Partnering closely with Area Sales Managers (ASMs), Area Sales Associates (ASAs), and Area Sales Representatives (ASRs), you’ll help customers maximize their results with the Glo2Facial™ platform. Expect regional travel to customer sites for training, events, and ongoing relationship development.
Essential Responsibilities:
Customer Growth & Retention
- Drive regional revenue growth by supporting customers with education, training, and business-building strategies.
- Conduct in-person and virtual visits to coach customers on treatment best practices, retail integration, and service menu optimization.
- Analyze purchasing trends to identify opportunities for upselling, cross-selling, and promotional initiatives.
- Partner with ASMs and Sales Leadership to implement regional programs that increase utilization and customer satisfaction.
Training & Onboarding
- Lead new customer onboarding in collaboration with Field Sales and Clinical Training teams.
- Provide hands-on training and virtual demonstrations to ensure customers are confident and equipped to deliver the Geneo experience.
- Serve as a brand ambassador in-market, helping customers translate training into measurable revenue and client retention.
Strategic Partnership & Enablement
- Develop deep partnerships with spa owners, estheticians, and practice managers through a consultative approach focused on long-term growth.
- Collaborate cross-functionally with Marketing, Training, and Operations to execute customer-centric campaigns and events.
- Represent Geneo at regional trainings, trade shows, and educational events to strengthen brand presence and engagement.
Sales Support
- Work alongside ASMs, ASAs, and ASR to implement local growth strategies that align with territory goals.
- Support the field team in achieving quarterly consumable sales targets and ensuring consistent product utilization.
- Maintain accurate records in Salesforce and provide feedback from the field to drive continuous improvement in customer programs.
Qualifications:
- 3–5 years of experience in sales, account management, or customer development within the aesthetic, medical device, skincare, or spa industries.
- Strong background in consultative sales with a focus on business growth and customer retention.
- Proven success in training, onboarding, and developing client partnerships both virtually and in person.
- Excellent communication, presentation, and interpersonal skills; comfortable working across all customer levels from estheticians to owners.
- Analytical mindset — able to interpret purchasing and performance data to create actionable strategies.
- Self-motivated and adaptable with strong organization and follow-up skills.
- Proficient in Salesforce, Microsoft Teams, PowerPoint, and CRM systems.
We include full health benefits, that’s medical, dental, vision, FSAs, and HSAs. We also provide Basic Life/AD&D and Long-Term Disability coverage at no cost to you! Top these benefits off with a 401(K) plan with an employer match & did we mention, facials!
Base Salary
The range listed is just one component of Geneo’s total rewards package for our employees.
Other rewards may include annual bonuses, paid time off, and region-specific benefits. An employee’s pay position within the listed salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, travel requirements, revenue-based metrics, any contractual agreements, and business or organizational needs.
Our Core Values: The A-B-C of Geneo
A – Alignment:
We win together. You collaborate, communicate, and stay laser-focused on shared outcomes.
We win together. You collaborate, communicate, and stay laser-focused on shared outcomes.
B – Bend Time:
Work smarter, not harder. You find creative ways to maximize efficiency and stay agile.
Work smarter, not harder. You find creative ways to maximize efficiency and stay agile.
C – Conflict with Kindness:
No BS. No drama. You address challenges directly while maintaining professionalism and empathy.
No BS. No drama. You address challenges directly while maintaining professionalism and empathy.
D – Data Drives Decisions:
Let the numbers lead. You use insights and analytics to guide your strategy.
Let the numbers lead. You use insights and analytics to guide your strategy.
E – Execution is Expected:
Say it. Do it. Deliver. You’re accountable and consistent.
Say it. Do it. Deliver. You’re accountable and consistent.
F – Focus:
You prioritize what matters most—because clarity fuels great results.
You prioritize what matters most—because clarity fuels great results.
We’re Not for the Faint of Heart — High Performers Only
We’re fast, we’re bold, and we expect results. At Geneo, effort matters — but impact matters more. If you love challenges, thrive under pressure, and deliver with consistency, you’ll fit right in.
What We Expect:
- Immediate contribution — we move fast, and you’re ready to hit the ground running.
- High activity — showing up isn’t enough; we win through action.
- Measurable results — your success will be visible, celebrated, and rewarded.
What You Get:
- A limitless growth environment with no ceiling for high performers.
- A team of driven professionals who push, inspire, and celebrate one another.
- Recognition and reward for real achievement — not just effort.
This is the place for those who want to be pushed, measured, and celebrated — all at once. If that fires you up, you’re exactly who we’re looking for.
Job Specifications
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required by the employees of this job description. Duties, responsibilities, and activities may change at any time with or without notice.
Geneo and Glo2Fcial are committed to equal employment opportunity. We do not discriminate based on an individual’s race and associated traits, sex, gender, religion, color, national origin, ancestry, physical or mental disability, medical condition, marital status, registered domestic partner status, sexual orientation, gender identity and expression, age, genetic information, military and veteran status, or any other basis prohibited by law state or federal. This policy governs all aspects of employment at Geneo and Glo2Facial, including hiring, assignments, training, promotion, compensation, employee benefits, employee discipline and discharge, and all other terms and employment conditions.