Customer Enablement Analyst

About Turvo Turvo provides a collaborative Transportation Management System (TMS) application designed specifically for the supply chain. Turvo Collaboration Cloud connects freight brokers, 3PLs, shippers, and carriers to unite supply chain ecosystems, delivering outstanding customer experiences, real-time collaboration, and accelerated growth. The technology unifies internal and external systems, providing one end-to-end solution that streamlines operations, enhances analytics, and automates business processes while eliminating redundant manual tasks. Turvo’s customers include some of the world’s largest Fortune 500 logistics service providers and shippers as well as small to mid-sized freight brokers. Turvo is based in Dallas, Texas, with offices in Hyderabad, India. (www.turvo.com). About the Role The Customer Enablement Services team partners with enterprise customers to drive successful onboarding, launch readiness, and adoption of the Turvo platform. This role blends customer enablement with launch execution: you’ll support adoption through scalable enablement assets and targeted facilitation while also coordinating checklist-based readiness activities (e.g., data validation and configuration verification) in partnership with implementation/technical teams. The balance of work varies by customer phase and team priorities, and the team operates within a pooled delivery model to meet deployment deadlines. Experience in logistics or broader supply chain environments is strongly preferred. Candidates based in Dallas, TX are preferred. Duties & Responsibilities:

Support customer enablement through targeted training sessions, and role-based guidance & follow up questions as needed.

Create and maintain customer-facing enablement materials (e.g., activity sheets, job aids, PowerPoint decks, short-form videos) aligned to product releases and project rollouts.

Coach customer users and stakeholders toward platform proficiency and sustained adoption; reinforce best practices and standard processes.

Coordinate launch readiness activities using standardized checklists (e.g., data quality validation, configuration verification), partnering with implementation/technical teams as needed.

Track readiness milestones, dependencies, and risks to keep customer launches on schedule.

Triage and coordinate resolution of launch-related issues across internal teams (e.g., logging/tracking items, following up on blockers, confirming readiness).

Qualifications:

Minimum of 2 years experience in professional services, onboarding, implementation, or training

Resourceful self-starter who leverages available tools and resources to overcome roadblocks independently

Able to provide training to all levels of an organization, from operators to executives

Strong verbal and written communication skills

Proficient in the Microsoft Office Suite (Word, Excel, PPT, Teams)

Experience working with data and troubleshooting issues (e.g., validation checks, spreadsheets/exports)

Familiarity with support/issue tracking tools (e.g., Jira) and common SaaS delivery processes

Experience using project management software such as Smartsheet, Sharepoint, Power Automate

Supply chain and logistics industry experience preferred;

Bachelor's degree in logistics, supply chain management, business, communications, or related field preferred.

Schedule & Travel

Willingness to travel up to 10% as required.

May require occasional evening or weekend availability during customer go-live windows or critical deployment periods, with advance notice.