Customer Development Executive - Guwahati

AI overview

Drive client retention and renewals through effective complaint management and collaboration with a multi-functional team, focusing solely on renewal business to optimize performance.

Rentokil PCI is the leading pest control service provider in India. A Rentokil Initial brand, Rentokil

PCI was formed in 2017 through a joint venture (JV) between Pest Control India, the number one

pest control company in India, and Rentokil, the world’s leading pest control brand. Rentokil PCI

aims to set new standards for customer service having operations across 300 locations in India.

For more details: https://www.rentokil-pestcontrolindia.com

About the Role:

Customer Development Executive is responsible for client retention, renewals & price increase & up-selling and Compliant Management related to the commercial clients.
The Incumbent works as part of a multi-functional team. This involves collaboration with the internal team and external stakeholders.

Job Responsibilities:

Focus on client retention, renewals & price increase & up-selling
Compliant Management- To identify & resolve customer complaints within the specific timelines
Alert Account Management- To identify the alert customer & bring the possibility of the revival of the accounts
To provide recommendations & suggestions to the branch for the improvement
Conduct regular reviews & terminate the non-revival accounts
SPOC for Branch Renewals
Total concentration on Renewal business only
Sole Responsible
On-time CCM/SQS/SQA
Timely Terminations
Coordination between Customers & Operations
Increase in Branch New Sales as Branch CSEs can focus only on New sales
Reduction in Outstanding
Lead Generation

Key Result Areas:

Advance Renewal Followup / CCM
Customer Objection Handling - with the help of operation
Renewal letter with PI
Regular follow-up for renewal and updation in the Renewal portal
OCC entry from the Renewal portal
Timely termination from the renewal portal
Outstanding followup
SQA

Competencies (Skills essential to the role):

Clear communication skills.
Attentiveness.
Ability to use positive language.
Time management skills
Data Analysis

Role Type / Key working relationships:

Productivity Improvement
Renewal % Improvement
Effective review customer wise
Process Understanding and Implementation
Renewal Portal Usage in Totality
Increase in Branch New Sales

Requirements

Educational Qualification / Other Requirement:

Any Degree
Two wheeler Licence

Benefits

What can you expect from RPCI?

Our values lie at the core of our mission and vision. We believe that it’s our people who make our company what it is. We believe in:
Safety
Integrity
Innovation
Learning & Development
Open & Transparent
Performance Orientation

DEI statement: At RPCI, we believe in commitment to build an inclusive, varied workplace welcoming to people of all backgrounds.