You will
As Expert Customer Delivery Manager (m/f/d) for hyperscalers (Amazon Web Services, Microsoft Azure, Google Cloud), you will be responsible for the successful implementation of customer projects according to the standard offering modules in the area of hyperscalers. You will work closely with customers to analyze their requirements to find the best fitting offering from our portfolio. Your key responsibilities also include
This includes in detail:
- Managing customer setup in our SAP systems.
- Conducting onboarding, offboarding, and change processes for customers.
- Managing and processing the invoicing process in our OSS/BSS systems to ensure automated provisioning and billing.
- Ensuring that established standards and processes are adhered to throughout the delivery cycle.
- Collaboration within interdisciplinary teams to ensure quality and timely delivery.
- Ensuring customer satisfaction through regular communication and proactive service optimization.
- Close cooperation with product management to continuously improve the offering.
- Independent management of the service delivery for commissioned projects and services with a holistic view of the IT service landscape of our end customers.
- Delivery responsibility (time, budget, quality) for projects or services, including external partners.
- Implementing long-term strategies for improving the quality and outcomes of all customer deliveries through targeted programs, such as automation and process optimization.
- Implementing long-term strategies for improving the quality and outcomes of all customer deliveries through targeted programs, such as automation and process optimization.
- Management of (de-)escalations, risks, and quality in collaboration with the relevant units.
- Contact person for the management of our customers.
- Innovating and developing advanced processes for service delivery that align with industry best practices.
- Innovating and developing advanced processes for service delivery that align with industry best practices.
- Coordination of the proposal and tender process within the delivery organization (e.g., service descriptions, proposal presentations, feasibility analyses, delivery and partner models, cost calculations).
You have a degree in computer science, business informatics or education in the field of IT with appropriate further training and the following additional knowledge:
- Knowledge of hyperscaler services, and best practices, as well as experience in implementation.
- Knowledge of business management processes
- Various certifications as ITIL, Certified Service Manager (CSM), Project Management Professional (PMP) or certificates for Hyperscalers (AWS, Azure, Google) are an advantage.
- Proven experience in working with external partners.
- Strong cross-functional collaboration and communication skills.
- Ability to operate autonomously and deliver outcomes.
- Ability to deliver results with a high focus on customer needs, considering an agile environment with changing priorities.
- Familiarity with internal T-Systems applications and processes (e.g., BRIM, ServiceNow) is highly beneficial.
- Outstanding communication skills, with fluency in English (C1 or B2 level) and German (nice to have)
- High degree of initiative and motivation as well as strong communication skills and customer orientation.
- High flexibility and adaptability to dynamically changing processes / start-up mentality.
- Strong commitment to ongoing personal and professional development.
- Ability to work in virtual teams and to travel (inter)nationally.
Join our international team to deliver exceptional service while working directly with German-speaking clients and global stakeholders.
* Please be informed that our remote working possibility is only available within Hungary due to European taxation regulation.
