Manage service delivery while ensuring compliance with deadlines and expected service levels, and lead financial reporting and cost-saving initiatives in a dynamic IT environment.
- Accountable and primary responsible for managing contract fulfillment with focus on time, quality and cost.
- Coordinate service delivery activities between the organizational units and supervise their work.
- Overall responsibility for the E2E execution of service requests.
- Primarily responsible for escalation and claim management.
- Ensure compliance with deadlines and expected service levels.
- Apply adequate project delivery methodologies, tools, techniques and processes.
- Manage financial and service reporting, along with the respective procedures and planning.
- Responsible for external/internal cost-saving initiatives, as part of the continuous improvement.
- At least 3-5 years of professional experience in the IT-industry, with experience in the Service Delivery Management field
- Relevant technical and/or Operations Management related experience is necessary
- Applied knowledge of ITIL and Agile concepts, with experience in Process management
- Outstanding communication skills, with fluency in both German (C1 level) and English (C1/B2 level)
- Strong presentation and moderating skills
- Ability to prioritize and handle multiple projects with shifting deadlines
- Flexibility and willingness to expand beyond the traditional Service Delivery Management approach
- Relevant experience with utilizing ticketing tools, along with a solid grasp of security protocols
- Knowledge of networking and cloud technologies is an advantage
- Experience in in-depth contract management is advantageous
* Please be informed that our remote working possibility is only available within Hungary due to European taxation regulation.
