Customer Delivery Manager - Senior / Experienced (REF4787W)

• Accountable and primary responsible for managing contract fulfillment with focus on time, quality and cost.
• Coordinate service delivery activities between the organizational units and supervise their work.
• Overall responsibility for the E2E execution of service requests.
• Primarily responsible for escalation and claim management.
• Ensure compliance with deadlines and expected service levels.
• Apply adequate project delivery methodologies, tools, techniques and processes.
• Manage financial and service reporting, along with the respective procedures and planning.
• Responsible for external/internal cost-saving initiatives, as part of the continuous improvement.

• At least 3-5 years of professional experience in the IT-industry, with experience in the Service Delivery Management field
• Relevant technical and/or Operations Management related experience is necessary
• Applied knowledge of ITIL and Agile concepts, with experience in Process management
• Outstanding communication skills, with fluency in both German (C1 level) and English (C1/B2 level)
• Strong presentation and moderating skills
• Ability to prioritize and handle multiple projects with shifting deadlines
• Flexibility and willingness to expand beyond the traditional Service Delivery Management approach
• Relevant experience with utilizing ticketing tools, along with a solid grasp of security protocols
• Knowledge of networking and cloud technologies is an advantage
• Experience in in-depth contract management is advantageous

* Please be informed that our remote working possibility is only available within Hungary due to European taxation regulation.