Customer Care Training Supervisor

📢 Join Novibet as a Customer Care Training Supervisor!

Are you ready to take on a key role in a dynamic, fast-growing company? If you have a passion for training and team development while thriving in a fast-paced environment, this could be the right opportunity for you.

Who We Are

Founded in 2010, Novibet is an established GameTech company operating in Europe, the Americas, and ROW countries (Greece, Brazil, Ireland, Finland, Mexico, Chile, Ecuador, Cyprus, and New Zealand), with hubs in Greece, Malta, Brazil, and Mexico and 1200+ employees across all countries of operation. We are committed to staying at the forefront of technological advancements, continually pushing boundaries and delivering seamless entertainment and online gaming experiences to our rapidly expanding customer base.

Why Novibet

At Novibet, you are empowered to excel, prioritising growth through listening and learning as part of a group of forward-thinkers and doers, continuously adapting to new challenges. We are equally committed to fostering a positive, inclusive, and supportive workplace culture that empowers every individual to thrive.

What We are looking for
As a Customer Care Training Supervisor, you will be responsible for leading with purpose and impact. In this role, you’ll take full ownership of the training function, while guiding the training team, shaping our learning culture, and driving initiatives that elevate performance across the organization. You’ll collaborate closely with multiple departments, transform insights into action, and constantly seek better ways to learn, grow, and deliver excellence. This is a role for someone who thrives on leadership, innovation, and continuous improvement.

What you will work on

• Lead, mentor, support, and manage the training team, fostering a culture of accountability, discipline, consistency, collaboration, and growth.
• Set clear goals and expectations, monitor progress, and implement corrective actions when needed.
• Define objectives and performance standards to ensure excellence and consistency across all training activities.
• Empower trainers through coaching, regular feedback, and development opportunities.
• Partner closely with QA, Knowledge Management, Operations, and other departments to identify learning needs and align initiatives.
• Coordinate training activities with stakeholders to maximize impact and alignment with business priorities.
• Oversee the design, development, and implementation of training programs and learning content.
• Ensure learning initiatives are aligned with organizational goals and operational needs.
• Proactively identify opportunities for new learning activities and skill-building initiatives.
• Analyze training effectiveness, gather feedback, and implement improvements to enhance learning outcomes.
• Introduce innovative approaches to training content and delivery methods.
• Lead initiatives that improve team productivity, engagement, and overall performance.
• Take ownership of training logistics, including scheduling, resource allocation, LMS management, and reporting, ensuring the administrative foundation of the department remains flawless.
• Demonstrate a hands-on approach, actively supporting day-to-day operational tasks to ensure smooth delivery and continuous improvement.
• Maintain high standards of organization, documentation, and compliance

What you bring

• Proven experience in managing training teams or learning functions in complex and fast-paced environments.
• Strong leadership, organizational, and project management skills.
• Excellent communication and interpersonal skills with the ability to influence cross-functional teams.
• Strategic thinker with a proactive approach to problem-solving and continuous improvement.
• Experience in content creation, learning program development, or instructional design is a plus.
• Highly proactive and self-motivated.
• Strong decision-making and problem-solving abilities.
• Comfortable managing team dynamics in fast-paced environments.
• Innovative mindset with a focus on process improvement and learning excellence.
• Industry experience in iGaming, betting, or tech support is a strong plus.
• Proficiency in Spanish and/or Portuguese is considered a significant advantage.

What we offer

We truly value our people at Novibet! Within our vibrant, dynamic, and fast-paced environment, we encourage everyone to reach their full potential while enjoying every step of the journey. Here’s how we make that happen:

• 💰Competitive Compensation: Attractive salary and bonus scheme
• 🧑‍⚕️Health insurance:  Group health & medical insurance package
• 💻Top-Notch Equipment: All the tools you need for your role
• 🚀Career Growth: Focused career development, performance management, and training opportunities
• 🏋️On-Site Gym: Free access to our in-house gym to keep you energized
• 🌍Inclusive Environment: A welcoming, international, and multicultural team
• 🎉Engaging Activities: Exciting events, sports, and team-building activities

At Novibet we value diversity and are committed to an inclusive and equitable workplace. All decisions regarding recruitment, hiring, promotion, compensation, employee training and development, and all other terms and conditions of employment, are made without regard to race, religious beliefs, color, gender identity, sexual orientation, marital status, disability or chronic disease, age, ancestry or place of origin.