At Promethean...
We're on a mission to transform the way people learn and collaborate around the world. For over 25 years, we've been empowering educators, innovators, and business leaders with our award-winning interactive displays and software solutions that transform learning and workspaces into connected, creative environments.
Our company is rooted in our values, igniting a culture that fosters collaboration and innovation, as well as promoting an inclusive environment. As a global leader in edtech, we are also passionate about four key areas where we can make a difference: growing access to technology for underserved communities, encouraging our employees to take an active role in improving our world, promoting diversity and inclusion, and reducing our carbon footprint. Discover more about our corporate social responsibility initiatives.
As a member of #TeamPromethean, you'll have the opportunity to change lives with technology and directly impact education and the workplace for countless people every day. If you're passionate about education, collaboration, and making a positive global impact, we want to hear from you. Join us on our mission to transform the world, one student, one teacher, and one community at a time.
Join our multilingual Support Team and assist our customers in making the most of Promethean’s innovative technology. You’ll handle technical queries, provide expert guidance, and make sure every issue is resolved efficiently and professionally.
Annual salary range: PLN 86,800 – 129,900 + BONUS ELIGIBLE
(in monthly terms approx. PLN 7,200 – 10,800)
Job Duties and Responsibilities:
Provide 1st & 2nd line support via phone, email, and chat in German and English.
Diagnose and resolve technical issues related to Promethean hardware and software.
Log all cases accurately in the system and follow up through to resolution.
Escalate complex issues when needed and collaborate with internal teams.
Contribute to process improvements and small projects to enhance team efficiency and customer satisfaction.
Job Skills and Qualifications:
2–3+ years of experience in a technical support or helpdesk role.
Solid understanding of computer systems and operating environments.
Excellent communication, organization, and problem-solving skills.
Proven ability to deliver exceptional customer experience.
Fluent German and English.
Promethean provides a comprehensive and competitive benefits package that offers the flexibility and security to thrive both inside and outside of work.
Our benefits include:
· MultiSport Card
· Private Medical Insurance with Dental/Vision Coverage
In addition to paid annual leave plus public holidays, Promethean offers the following paid leave:
· Birthday day off
· Multicultural day off
· Two Volunteering Days
· Well-Being Programs (For example, company-wide health challenges)
· Reward and Recognition Program
· Fruity Tuesdays
And more!
Promethean is honored to be an equal opportunity workplace. We realize that by creating teams rich in diverse thoughts and experiences, our people, company and customers are free to thrive. We are committed to providing equal employment opportunities regardless of race, color, national origin, religion, creed, genetic information, sex (including pregnancy, sexual orientation or gender identity), age, marital status, disability, military or veteran status; or any other protected classifications or characteristics under applicable local laws. In addition, Promethean values privacy and the protection of personal information.
For information regarding personal information we collect and our use of such data please see our privacy policy:
https://bit.ly/2I83hwP
Please contact
[email protected] if you have an accessibility request at any point during the hiring process.
#Promethean #EdTechJobs
