UWorld is a leader in online test prep for college entrance, undergraduate, graduate, and professional licensing exams throughout the United States. Since 2003, over 2 million students have trusted us to help them prepare for high-stakes examinations.
We are seeking a Technical Support - Customer Care Specialist to serve as a primary point of contact for our end-users. Our users are students and professional who are preparing for their high-stakes entrance & board examinations. They need specialists who can communicate confidently and react quickly to their technical, billing/account, and product usability concerns. Our Technical Support - Customer Care Specialists interact daily with our end-users predominantly via email and phone, with the goal of first contact resolution. The candidate must feel comfortable working in a team environment and collaborate effectively in a changing environment, with a continuous improvement mindset, helping pursue a higher level of service excellence.
Requirements
Minimum Education:
Minimum Experience:
Knowledge, Skills, and Abilities:
JOB RESPONSIBILITIES:
Customer Issue Resolution
Customer Service Excellence
Data Entry and Tracking
Consult and Collaborate
PassionAt UWorld, we are deeply passionate about teaching and excelling on the high-stakes exams. Back in 2000, while preparing for our own high-stakes exams, we realized that there was a significant gap between what was taught and what was tested. We founded UWorld then with the sole principle of creating only the finest quality preparation products to fill that gap. To accomplish this, we brought together a team of exceptional medical and nursing experts who share the same passion.TrustAt UWorld, we specialize in creating practice questions for high-stakes exams. That’s all we do! Because of this narrow focus, we have mastered the art of teaching and preparing students to overcome the ever-changing challenges of exams. We ensure that every course is comprehensive, evidence-based, and offers a single-point resource. In addition to providing expert preparation for challenging tests, we teach highly effective, clinically useful content that improves patient care. Our questions are deemed by many students to be the essential component in their high performance, and because of their performance, we believe we have contributed to the mass uplifting of exam standards. VisionPreparing for a licensing exam is one of the most significant and stressful times in a student's life. Through our personal experience, we understand the enormity of this challenge and feel that it is our obligation to provide the best practice questions to help people excel. With so many students using our products, we believe it is both a privilege and a serious responsibility to create only those products that will make a difference. As our company grows, we remain committed to developing preparatory products of the highest standards from only the most passionate and gifted educators. Click Here for more information about how you can contribute to UWorld's excellence.
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