Customer Care Specialist

Old Reynella , Australia
full-time

AI overview

Deliver meaningful interactions with electricians across Australia by transforming challenges into triumphs while collaborating closely with internal teams.

Looking to switch gears from hospitality? This could be your next big move.

Do you thrive on helping people and creating memorable experiences? At Voltex Electrical Accessories, we know the value of exceptional service and we believe your background in hospitality has uniquely prepared you to shine in customer care.

We’re not just about products, we’re about creating “WOW” moments for electricians across Australia. Now, we’re inviting passionate, service-minded individuals from the hospitality industry to bring their people skills into a new, exciting, and stable environment.

What you will be doing as a Voltex Customer Care Specialist

  • Delivering meaningful interactions across phone, email, and live chat — always with empathy, energy, and professionalism.
  • Be the hero our electricians need by assisting with inquiries, diving deep into product knowledge, and navigating through orders with ease
  • Transform challenges into triumphs, resolving complaints and issues with a blend of professionalism and personal touch
  • Collaborate like a pro, working hand-in-hand with our internal teams to ensure every customer concern finds its resolution swiftly
  • Keep our promise of excellence alive by maintaining meticulous records of all interactions and transactions, leveraging our cutting-edge CRM system
  • Elevate our brand with every conversation, embodying our commitment to WOW service by going the extra mile in every interaction

Requirements

  • A magnetic personality with communication skills that can light up a room
  • A master of multitasking, with the superpower to prioritize and manage time like a pro
  • A proactive problem-solver who enjoys finding better ways to do things.
  • A commitment to continuous learning, especially when it comes to mastering product and technical knowledge
  • Tech-savvy, with a knack for navigating computer systems and CRM software like a navigator charts the seas
  • Experience in customer service is a plus, but your passion for making a difference is what truly counts

Benefits

  • Convenient onsite parking, because your journey to us should be as smooth as your workday, no more city commutes or shift changes.
  • A competitive salary and benefits package that appreciates your worth
  • A supportive and inclusive work environment where everyone's voice matters
  • No Weekends! Set working hours Monday to Friday - reclaim your weekends for adventure!
  • A permanent role that offers long-term job security in a company that's always moving forward
  • Work with purpose — helping real people every day in a stable, fast-growing company.

If you're looking to leave behind the long hours, late nights, or unpredictable shifts and instead join a team where your hospitality background is truly valued, this is your chance.

Apply now and let us help you create a future you’ll be proud of.

 

Perks & Benefits Extracted with AI

  • Convenient onsite parking: Convenient onsite parking, because your journey to us should be as smooth as your workday, no more city commutes or shift changes.
  • Paid Time Off: No Weekends! Set working hours Monday to Friday - reclaim your weekends for adventure!

Voltex is passionate about good people, high quality, and your success.Voltex Electrical Accessories is an Australia and New Zealand electrical and data direct-to-contractor supplier with no shopfronts, providing a user-friendly online presence, personal service and a comprehensive range of high quality products, directly to Australia and New Zealand electricians.Established in February 2001, Voltex continues to achieve rapid, consistent growth by focusing on compliance, high performance and reliability, with an unflinching commitment to looking after electrical contractors, the guys that do the work.How it works!Voltex Electrical is a 'manufacturer to end-user' company, controlling everything from design right through to using only direct distribution from Voltex's own warehouses to account-holding licenced electricians.Being responsible for the Voltex brand, we take care of the design, build, certification, warranty, and distribution of all Voltex products, and partner with leading global players in production of circuit protection, industrial switch-gear and electrical accessories products.This has streamlined the supply chain, and removed many layers and expenses out of the distribution, and helps fund continuous improvements in high quality production, outstanding service and genuine warranty support, passing savings on to our electrical contractor friends.It's a very rewarding experience helping electricians reap the benefits of buying direct. The guy that does the hard work is the one who's benefited from Voltex’s innovations, and that's the way it was meant to be.The Voltex Advantage for Contractors.This gives Contractors a good recipe for success, and a competitive edge, in their own business. Forward ordering and buying online has meant a new way for the trade, and it's been a great honour to have the opportunity to help electricians make the change! Because we care about how electrical contractors get on.Voltex strive to support customers through exceptional service, offering same-day despatch for orders placed by 3.30pm, phone support from 6.30am to 8pm (7am on Tues due to company training), a 'No Questions Asked' return policy, and the 25 year warranty on all Voltex power points, switches and circuit control products.The 'Lifetime Returns, No Questions Asked', all freight paid returns policy makes it easy for contractors' forward ordering. Whether you over-ordered, changed your mind, or simply lost that job, return freight is free, and we’ll credit the returns straight to your account.

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