What you'll do
About the Role
You’ll be the first point of contact for clinicians, hospital teams, and partners using PMcardio—making sure every interaction feels fast, helpful, and human.
This role blends clinical understanding, customer empathy, and technical curiosity. You’ll support PMcardio users, troubleshoot product and workflow questions, educate customers on best practices, and partner with Product, Medical, and Engineering to turn recurring issues into better experiences.
If you enjoy solving problems, communicating with customers, and helping healthcare teams succeed with impactful technology, you’ll fit right in.
Your Role ????
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Deliver world-class support: Provide high-quality, personable help for customers across Europe and beyond
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Educate and enable users: Guide new users to success with onboarding support, demos, best practices, and clear “how-to” explanations
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Be the customer voice internally: Capture insights, recurring pain points, and feature feedback and share them with Product, Medical, and Engineering
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Drive continuous improvement: Help refine support processes, internal knowledge base articles, and playbooks
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Partner across teams: Work closely with Sales to support pilots, renewals, and smooth customer experiences
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Represent the brand: Act as a Powerful Medical ambassador—occasionally traveling to customer meetings, trainings, or conferences
What you need
Your Profile ????
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Clinical background: Degree in a clinical or biomedical/life sciences field or equivalent healthcare experience
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Customer-first mindset: You’re empathetic, caring, and genuinely motivated by helping others succeed
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Strong communicator: Fluent English (bonus points for additional European languages); clear writing and confident speaking
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Problem solver: You enjoy investigating, asking the right questions, and trying options
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Hands-on attitude: You roll up your sleeves, take ownership, and follow through reliably
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Relevant experience: Prior work in customer care, clinical support, healthcare operations, or other client-facing roles
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Mission-driven: Passion for healthcare + technology and excitement about saving lives with AI
