Customer Care Specialist I

Want to help us help others? We’re hiring! 

GoFundMe is the world’s most powerful community for good, dedicated to helping people help each other. By uniting individuals and nonprofits in one place, GoFundMe makes it easy and safe for people to ask for help and support causes—for themselves and each other. Together, our community has raised more than $40 billion since 2010.

Join us! The GoFundMe team is searching for our next Customer Care Specialist based in Sydney, Australia, to effectively resolve customer support requests & drive continuous improvement for the GoFundMe experience.

The Job

• Making a difference by helping customers from all around the world, who are raising or giving money for various causes important to them, all through some of the most exciting & tough moments of their lives.
• Providing exceptional & human customer support via live messaging & email, with the potential to support phone calls, for a wide variety of complex support needs & escalations, including helping customers troubleshoot bank transfer verification, navigate sensitive social dynamics related to fundraising, & optimise their success through effective use of the GoFundMe product.
• Passionately championing customer feedback to improve the GoFundMe experience.
• Occasionally support the team with ad-hoc projects or tasks directly tied to the team’s vision & annual objectives. 
• Working in a dynamic environment, hybrid based, with a willingness to work from the office a few times a month

You

• Metric & goal driven - You enjoy challenging yourself & holding yourself accountable to reaching targets! We set high standards so we can provide a human & effortless experience to our customers. 
• Customer centric - You care about the experience our customers have & understand the impact you have on their GoFundMe experience.
• Compassionate - You truly care about people & want to help them, using strong emotional intelligence to adjust your approach based on each customer’s situation.
• Adaptable - You enjoy being part of a growing organization. You thrive under new challenges & in an ever-evolving environment!
• Effective in communication - You are a strong communicator who is able to confidently use communication (written & verbal) as a tool to address our customers’ needs & work with teammates internally. 
• Tech-savvy - You are comfortable working in an online space, learning new tools quickly, & troubleshooting tech-issues in real time.
• Critical thinker & solution minded - You seek out potential challenges & trends, & productively propose solutions. Everyone owns the success of our team!
• Attentive to detial - Did you notice "detail" is misspelled?
• Resourceful - You take initiative to research independently, organise your resources effectively, & discover creative solutions to challenges you may encounter.
• Invested in personal growth - You have a growth mindset, stay hungry for feedback, & have a strong desire to learn.
• Team centered - You enjoy empowering others, celebrating their wins, & supporting others’ growth.
• Leadership prone - You proactively take initiative with the big picture in mind, & seek opportunities to drive your team forward in the everyday

Preferred

• Fluency in German or French preferred but not required

Why you’ll love it here

• Make an Impact: Be part of a mission-driven organization making a positive difference in millions of lives every year.
• Innovative Environment: Work with a diverse, passionate, and talented team in a fast-paced, forward-thinking atmosphere.
• Collaborative Team: Join a fun and collaborative team that works hard and celebrates success together.
• Competitive Benefits: Enjoy competitive pay and comprehensive healthcare benefits.
• Holistic Support: Enjoy financial assistance for things like hybrid work, family planning, along with generous parental leave, flexible time-off policies, and mental health and wellness resources to support your overall well-being.
• Growth Opportunities: Participate in learning, development, and recognition programs to help you thrive and grow.
• Commitment to DEI: Contribute to diversity, equity, and inclusion through ongoing initiatives and employee resource groups.
• Community Engagement: Make a difference through our volunteering program.

We live by our core values: impatient to be great, find a way, earn trust every day, fueled by purpose. Be a part of something bigger with us!

GoFundMe is proud to be an equal opportunity employer that actively pursues candidates of diverse backgrounds and experiences.  We do not discriminate on the basis of race, color, religion, ethnicity, nationality or national origin, sex, sexual orientation, gender, gender identity or expression, pregnancy status, marital status, age, medical condition, mental or physical disability, or military or veteran status.

If you require a reasonable accommodation to complete a job application or a job interview or to otherwise participate in the hiring process, please contact us at [email protected]. 

Global Data Privacy Notice for Job Candidates and Applicants:

Depending on your location, the General Data Protection Regulation (GDPR) or certain US privacy laws may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available here. By submitting your application, you are agreeing to our use and processing of your data as required. 

Learn more about GoFundMe:

We’re proud to partner with GoFundMe.org, an independent public charity, to extend the reach and impact of our generous community, while helping drive critical social change. You can learn more about GoFundMe.org’s activities and impact in their FY ‘25 annual report

Our annual “Year in Help” report reflects our community’s impact in advancing our mission of helping people help each other.

For recent company news and announcements, visit our Newsroom.

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