Customer Care Specialist

The Role

At HelloConnect, you will be part of a dynamic team that embraces innovation and leverages advanced technology to create exceptional experiences. Our culture is built on collaboration, continuous learning, and a commitment to excellence. You’ll have the opportunity to work on impactful projects, develop your skills, and grow within a supportive environment that values diverse perspectives and experiences.

In this role, you will serve as a key member of the customer experience team, handling customer inquiries across phone, live chat, and email. You will provide accurate and professional support, maintain strong product knowledge, document all customer interactions, and ensure high standards of service, integrity, and customer satisfaction.

We’re looking for passionate individuals who can bring their unique skills and ideas to the table. Even if you don't meet every requirement but believe you’d excel in this role, we’d love to hear from you!

What you’ll do

• We are looking for an individual with excellent customer service, verbal and written communication, and customer support skills!
• In this position, you will work as part of a close knit, collaborative customer experience team. We are at the heart of our business and manage our customer's queries via various channels including inbound phones, live support, and email. 
• You will be tasked with giving accurate, concise information in a professional and personable manner whilst maintaining up to date knowledge of our product range. 
• You will respond to customer queries through Live Chat, email, and phone calls, accurately document each customer interaction whilst upholding the highest levels of integrity, service, and professionalism with every customer correspondence.

What you’ll bring

• Excellent customer service skills
• Excellent verbal and written communication
• Positive, can-do attitude and approach
• A professional and personable demeanour
• Proficiency with Microsoft Office products (Word, Excel, PowerPoint, etc.)
• Experience communicating with customers over Email, Webchat and Phones
• Knowledge of Gorgias & Shopify platforms would be an advantage

What we offer

• Growth Opportunities: Invest in your personal development with an annual learning & development budget, plus access to the 360 Learning platform
• Dynamic Environment: Join a rapidly growing global Business Process Outsourcing company, where you'll collaborate with a diverse community spanning across multiple continents and cultures
• Work-Life Balance: Enjoy a healthy balance between your professional and personal life, with a supportive environment that prioritizes your well-being and personal time

Location: Work from home – Please note that you will need to visit our BGC office to pick up your equipment. 

BGC (7th Floor, Inoza Tower, 40th Street, BGC, Taguig City)

Duration: 3-month project role with a possible extension

Are you up for the challenge?

The first step to your new role starts here. Send in your application, along with your salary expectations and preferred start date. Our dedicated team will thoroughly review your details. We are excited to connect with you soon! 

#helloconnect

#LI-Remote