Customer Care Representative (EMEA) CDD de remplacement

Founded in 2016, Livestorm allows companies to organize powerful end-to-end online meetings, webinars, and virtual events. Our web browser platform provides teams with all the workflows around video engagement to promote, host, and analyze online events.

Livestorm is built with ease of use in mind. We serve companies of all sizes, from startups to Fortune 500s. Brands like Shopify, Honda, Spendesk, Front, and Revolut trust Livestorm for premium video engagement during their online events.

Mission

The Customer Care team's goal is to help our users through human and automated support. We keep our focus on offering personal, high-quality support in a timely manner to achieve high customer satisfaction. Therefore, we are looking for a Customer Care Representative to join our team, who is passionate about providing excellent care to our customers.

As Livestorm’s Customer Care Representative, you’ll be joining the Customer Care team, a crew of product experts willing to give great service. You’ll help customers in their day-to-day usage of the platform and be the proxy between our customers and the product team. You'll work alongside our fellow teammates based in both EMEA, Americas, APAC and will be reporting to Laura, our Customer Care Escalation manager.

While Livestorm has headquarters in Paris, we are a remote-first company. As a matter of fact, the members of our Team are located between Europe, Dominican Republic, US, Canada and Mauritius so we are looking for the best talent, no matter where you live.

In this role, you'll be responsible for:

• Help customers successfully use Livestorm

• Respond quickly to customer questions and requests through live chat and email

• Troubleshoot and help debug product features

• Come up with new content ideas or processes to help customers

• Provide detailed and accurate product feedback to the team

Requirements

At Livestorm, we believe that diversity's got talent! We are committed to building an inclusive company culture in which a diverse mix of talented people will feel proud to join and engage. Our goal is to ensure that every Stormie feels valued and has the opportunity to thrive. Ready to apply? We are ready to meet you! All applicants will be considered for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age or any other characteristic protected by applicable law.

For this Customer Care Representative role, we are looking for someone with the following experience:

• Experience required: 1+ years in Customer Support

• Experience in a client-facing role within the SaaS or tech industry

• Fluent, ideally native, in English (both written and spoken)

• Fluent or native in French

• Previous experience with Intercom or another live chat/support software

• Excellent customer service and problem-solving skills

• Always a willingness to go the extra mile to please and delight users

• Positive-minded and team player

• Excellent writer and communicator

• Internet savvy with a strong interest in startups

• Remote enthusiast

Moreover, we are looking for someone who can work in the Paris timezone (we accept a time difference of 2 hours maximum).

Confidence can sometimes hold us back from applying for a job. But we'll let you in on a secret: there's no such thing as a 'perfect' candidate. So however you identify, and whatever background you bring with you, please apply if this role would excite you to come to work every day.