Customer Care Representative

Yellowstone Local is proud to represent Accutemp Heating and Air Conditioning, an industry leader in residential HVAC services.

If you're the kind of person who brings energy to every conversation and enjoys turning customer calls into great experiences, this role is calling your name.

What's in it for You?

• Earning Potential: $30,000 to $60,000 per year depending on your experience and the responsibilities you take on

• Work Hours: Full-time position with opportunities for extended shifts (up to 12 hours)

• Perks & Advantages:

  • Real opportunities to grow into team lead or dispatcher roles

  • Paid training and ongoing support for professional development

  • Business casual environment

  • Tight-knit and encouraging office culture

  • Take on more, earn more

Why You’ll Love It Here

• You Matter: Every call you take, every schedule you manage, and every solution you offer directly impacts the customer experience

• Your Growth is Our Goal: We recognize talent and reliability. If you show up and show initiative, the path to leadership is wide open

• Team Spirit: Collaboration is more than a buzzword here. You’ll be surrounded by people who bring energy, focus, and pride to the job every day

Your New Role

As the Customer Care Representative at our Oklahoma City, OK office, you’ll be the first point of contact for our customers. This role is about more than just answering phones. You’ll keep schedules flowing, support field crews, and help ensure that every job stays on track.

Your day-to-day will include:

• Picking up inbound calls promptly and professionally

• Scheduling customer appointments and assigning the right technician

• Communicating clearly with customers about timing and services

• Managing the dispatch board to optimize routes and productivity

• Coordinating with the warehouse to ensure techs have what they need

• Debriefing technicians post-appointment and verifying completed work and payments

• Giving priority scheduling attention to Club Membership clients

• Supporting the whole team with a positive attitude and high standards

Hiring Expectations: Apply today, complete a quick phone screening, and get ready for an interview with our team to discuss your goals and experience.

Requirements

• High school diploma or GED

• Associate degree is a plus but not required

• Clear communication skills and a friendly, confident phone presence

• Comfortable using Microsoft Word, Excel, and PowerPoint

• Solid time management and ability to prioritize multiple tasks

• Experience in customer service, dispatching, or service-based environments is helpful

• Spanish/English bilingual is a plus

• Able to lift up to 20 lbs occasionally and work extended hours if needed

• Strong computer skills and ability to adapt in a fast-moving office

Accutemp Heating and Air Conditioning is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, or veteran status. #red