Customer Care Manager

Looking for a long Career in Sales? We have an opportunity for you to work within a strong sales team, with opportunities to develop and progress your career in sales over time.

We are looking for an experienced and dynamic Customer Care Manager to join our team based in Melbourne on a permanent full time basis. You will be empowered to enhance the relationship between the Customer and Rentokil Initial for the key purpose of protecting the existing portfolio by identifying and dealing with any issues which may be detrimental to this relationship.

This role reports to the Sales Manager, and you will be expected to maintain and protect the business services portfolio by dealing with customers in jeopardy and resolving any customer related issues and removing barriers to service in order to protect customer loyalty.

The key responsibilities for this position include:

• Forecast and track retention metrics
• Resolve problems aligned to complaint resolution and customer in jeopardy procedures
• Develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors
• Management of customer escalations
• Administer and prioritize all customer tasks and ensure achievement of all deadlines within required time frame
• Maintain accurate records of all retention activities
• Actively identify new business opportunities and communicate to the internal teams
• Proactively support the Customer Service, Sales and Operations teams to achieve targets and deliverables.
• Provide a response and resolution to all customer queries within defined timeframes

Benefits of being part of the Initial Hygiene team:

• A fully-maintained company vehicle including a fuel card and a mobile phone

• Attractive opportunities to earn commissions
• Comprehensive induction and training
• Access to an employee assistance program, for you and your family
• Ongoing learning and development
• Career Progression
  
  Ideally you will have the following experience and skills:

• 3 years customer service experience
• Service industry experience
• Car Licence essential
• Demonstrated experience in Account Management and Customer service issue resolution
• Proven team achievements in customer service metrics
• Exceptional written & verbal communication skills
• Exceptional organisation and time management skills
• Attention to detail and problem solving
• Ability to multi-task in a fast paced environment

If you are looking for an opportunity to lead by example and kick goals at every turn, then this is the role for you! Click the Apply button to submit your resume today!

About Rentokil Initial (Parent company of Initial Hygiene)

At Rentokil Initial, we are proud to be the global expert in pest, hygiene, and indoor plant care. What sets us apart is our people. We are a friendly and supportive team driven by a passion to help protect people, enhance lives and preserve our planet, every day.

From washrooms to aged care homes, to office plantscaping and classrooms – we're there, ready, bursting with passion and pride to make a positive difference for our customers and communities.

In Australia, we operate three brands: Rentokil Pest Control, Initial Hygiene and Ambius Indoor Plants. Our parent company, Rentokil Initial plc, employs more than 66,000 people across more than 80 countries, supporting over 5 million customers.