Customer Care Associate - Fully Remote Role

Are you passionate about giving amazing service? Are you consistently a top performer in your current company? If so, come and join our award-winning Customer Care department and be rewarded with a great salary and great opportunities for growth in your career.

About ihateironing

We are an exciting, fast-growing and innovative company with big ambitions winning multiple awards. We make busy people's lives easier, press a button on our mobile app and someone arrives at your doorstep takes away your dirty laundry and delivers back beautifully cleaned and ironed the next day.

Customer care is one of the most important aspects of our business. Your role will be an integral part of our successful team. You must have a passion for customer service and will adopt the critical responsibility of ensuring the ihateironing experience is consistently excellent. This is a complex role where you sit between our Customers and our Drivers and Dry Cleaning Partners and you have to troubleshoot and resolve any issues that arise.

There will be a two week training period in London, for which you must be able to attend. Travel and accommodation will be provided.

Requirements

We pride ourselves on outstanding customer care and we are looking for someone with the following characteristics, skills and experience to join our ever expanding and successful team:

• Two year's minimum previous customer care experience
• Excellent attention to detail
• Well-organised and punctual
• A reliable and supportive team player
• Multitasking and Time Management
• Honesty and professionalism in everything you do
• Working hard and additional hours and weekends when required
• Comfortable handling with 50+ calls on a daily basis
• Troubleshooting issues that may arise
• Handling customer complaints and providing appropriate solutions
• Ability to think on your feet and use your own initiative
• Enjoy speaking with customers and have excellent verbal communication skills.
• Experience in phone-based customer service
• Liaising with dry cleaners and drivers to enable them to provide continued great service to our customers

Benefits

• £30,000 salary
• £20 monthly health and fitness subsidy
• Opportunity for profit related bonus
• Company pension
• Paid accommodation for two weeks training in London
• Subsidised laundry and dry cleaning
• Opportunity for progression
• Great working environment
• Fully remote position
• Work every second weekend

Work Hours:

Our working hours are Monday through Friday, from 2:30pm- 10:30pm, with a shift every other Saturday. When you work a Saturday shift, it will be from 7pm to 12am, and you’ll receive a day off during the week when working that Saturday.