Customer Care Associate

CSN Dana’s in Fredericton, NB, is a locally owned & operated collision repair facility established in 1979. Customer service has been the cornerstone of our business for over 40 years. Our promise to our customers is to repair your vehicle as if it was one of our own – with safety, care and integrity. Our repairs are carried out by highly skilled licensed professionals and trained technicians, using modern equipment and materials so that you can get back on the road safely.

Customer Care Associate

Responsibilities (include, but are not limited to):

• Answer and transfer phone calls

• Welcome customers and vendors with professionalism and warmth

• Data entry in our management system

• Prepare work order packs for technicians

• Schedule appointments

• Collect payments

• Maintain a clean and organized work area

Requirements

Qualifications & Skills

• Excellent organizational skills

• Post-secondary education or equivalent experience

• Proficiency with MS Office (Outlook, Word, Excel)

• Previous experience in customer service

• Comfort using social media platforms

• Strong communication skills with the ability to work effectively with people at all levels

• Solid work ethic, reliability, and sense of responsibility

• Willingness to learn internal company systems & programs

• Ability to stay on task in a fast-paced environment

• Clear and concise communicator with attention to detail

• Able to prioritize tasks and take initiative

• Team player who can also work independently when required

• Empathy and adaptability when working with customers and coworkers

• Bilingualism is considered an asset.

Benefits

What We Offer:

• Competitive wages

• Full-time position

• Group insurance benefits (prescription drugs, dental, vision care, life insurance & long-term

disability)

• Group RRSP plan

• Complimentary training programs

• Opportunities for advancement

• Supplied company apparel