ISTA Personnel Solutions is a dynamic and fast-growing BPO company. We are not a recruitment agency - we operate as a dedicated extension of our clients’ teams, delivering high-quality service with precision, efficiency, and a personal touch.
Our U.S.-based client providing dental care to nursing homes is looking for a Customer Billing Representative. The successful individual will handle customer billing inquiries, review account balance details to determine the appropriate method to collect and accurately document accounts.
PLEASE NOTE:
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Working Hours: Monday – Friday | 9:00 AM – 6:00 PM EST (4:00 PM – 01:00 AM South African time – subject to daylight savings).
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Public Holidays: This role requires working on both South African and U.S. public holidays (compensation for SA public holidays in accordance with the BCEA).
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Internet Requirements: A fixed fibre line with a minimum speed of 25 Mbps (upload & download) and wired Ethernet capability is mandatory. Applicants without a fixed fibre line cannot be considered.
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Power Backup: Reliable backup required to manage load shedding or outages. Applicants without a power backup cannot be considered.
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Work Environment: Fully remote.
Job Responsibilities (not limited to):
- Manage customer accounts by reviewing outstanding balances and identifying the appropriate course of action for resolution.
- Communicate clearly and professionally with customers via phone and email to address billing inquiries, provide account updates, and resolve discrepancies.
- Maintain accurate and detailed records of all interactions, payment arrangements, and account status updates in internal systems.
- Collaborate with internal teams to ensure account information is accurate and up to date.
- Follow up consistently on past-due accounts to facilitate timely collections while maintaining a positive customer relationship.
- Assist in preparing financial documentation and reports related to billing and collections activity.
Requirements
- Strong attention to detail with a methodical and analytical approach to problem-solving.
- Excellent verbal and written English communication skills.
- Proficient in Microsoft Office Suite, particularly Excel and Outlook.
- Ability to remain patient, empathetic, and professional in all customer interactions.
- Experience in healthcare, medical billing, or regulated billing environments is advantageous.
- Hands-on experience with accounts receivable, invoicing, and statement validation.
- Experience using billing or accounting systems (e.g., QuickBooks or similar platforms) – QuickBooks experience will be highly advantageous.
- Experience liaising with third parties (e.g., insurers, service providers, or external clients) regarding billing queries.
- Ability to manage multiple accounts and priorities in a fast-paced environment.
If you are not contacted within 14 working days, please consider your application unsuccessful.
