Customer Analyst

About the Position

We are looking for a Customer Analyst to join our team.

This is a critical role that combines business analysis, daily support for our customers  and process improvement.

Key Responsibilities

• Report Analysis and Control Execution: Analyzing reports, identifying and flagging required actions, and executing them to streamline operations with our customers and service personnel. This includes performing various control processes.

• Key Account Support: Serving as a central point of contact for key customers, including for purchase orders, managing processes for building and renewing orders, submitting invoices and reports, and providing ongoing support.

• Report Generation: Creating and sharing operational and invoicing reports for big customers.

• Data Quality Improvement: Improving data quality, mapping, and reconciliation between different data sources.

• Development of Analytical Tools: Building reports and Dashboards to adapt required processes.

• Back Office Process Optimization: Mapping, building, and improving Back Office operational processes to enable growth and scale, using different tools to automate processes.

Mandatory Requirements

• Education: Bachelor's degree in Business Administration or another relevant field.

• Experience: 1-2 years of experience in the field.

• Systems: Extensive knowledge of information systems and ERP systems.

• Analytical Tools: Extensive knowledge of Google Workspace tools; proficiency in Excel (including data models and scripting); and expertise in PowerBI, including building reports and dashboards from scratch.

• Process Improvement: Experience in process mapping, proposing improvements, and implementing them.

• IT characterization and Changes: Experience in writing IT process specifications and working with IT experts, managing changes, and testing.

• Structured Work Environment: Familiarity and proficiency with structured process environments and internal controls.

• Interpersonal Skills: High interpersonal ability.

Benefits

Benefits and salary will be discussed in detail during the first interview stage.

Working model

The position requires working from the office 5 days a week. Our office is in Hevel Modiin Industrial Park (Shoham).