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Boldr

Customer Advocate - Valentine's Day Seasonal Hiring - Remote

Remote

AI overview

Engage with customers to resolve inquiries and complaints, collaborate for service excellence, and identify process improvement opportunities.

WHAT IS YOUR ROLE

As a Seasonal Customer Advocate, you will be responsible for interacting with customers to address inquiries and resolve complaints regarding the clients’ products and services. In this position, you will collaborate with internal and external teams in handling the needs of the customer to provide excellent customer service in a timely and professional manner.

WHAT WILL YOU DO 

  • Interact with customers to provide and process accurate, valid, and complete information with the highest degree of empathy, courtesy, and professionalism
  • Perform problem tracking and ensure that issues are properly documented, prioritized, tracked, and resolved
  • Ensure proper and timely escalation of issues to meet internal and external expectations
  • Identify opportunities and recommendations for continuous process improvement
  • Deliver service excellence and maximize customer service and satisfaction
  • Work with the external team to stay updated on product and service knowledge

Requirements

  • 6 months to 1 year of customer service experience (may it be email, phone, or chat support)
  • Amenable working on night shift
  • Can start on January 28th 2026
  • Basic knowledge of cloud-based applications (Google Drive, Google Sheets, Google Docs) and MS Office applications 
  • Excellent reading comprehension, verbal, and written communication skills
  • Strong and effective phone contact handling skills
  • An ability to understand and communicate complex ideas to customers, both verbally and in written form
  • Aptitude to quickly learn and navigate new technology, systems, and applications
  • Ability to accept feedback gracefully and with an open mind
  • Intermediate understanding of common Customer Experience best practices
  • Customer orientation and ability to adapt/respond to different types of characters

Additional Info:

1. 100% remote work

2. Enjoy hourly pay starting from training

3. Must Possess an Intel Core i5 or higher class device and a noise-cancelling headset.

Boldr

Founded in 2017, Boldr is defined by the 700+ team members, the 70+ clients we have worked with, and the values and impact we strive for alongside both. We're a mission-driven company committed to fixing what’s broken with traditional outsourcing. With offices in the Philippines (two), Mexico, South Africa, & Canada, we work around the clock to help our clients build their global teams. We focus on building our team members' skill development and career paths, on generating sustainable economic opportunities for the communities where we live and work, and on creating long-term value creation for our clients.

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