Customer Administrator

Role Summary

The Customer Administrator role will play a critical role in supporting our customer organization and advancing a best-in-class customer experience across our avocado business. This role partners closely with Customer, Supply chain, Operations, Logistics, Ripening, Finance, and emerging E-commerce initiatives to ensure seamless execution from order to delivery. 

Responsibilities

• Provide excellent customer service and support to the customer team
• Process, verify and enter orders into the system and ensure accuracy
•  Respond to customer inquiries and provide assistance
•  Collaborate with internal teams to resolve customer issues or concerns
•  Assist in preparing sales reports and presentations
• Coordinate with shipping, supply chain and logistics to ensure timely delivery of orders
• Support sales representatives in managing client accounts and communication concerning adjustments and changes to orders
• Maintaining Westfalia customer service standards

Requirements

• Previous experience in a produce sales support or customer service role preferred

• Strong communication skills, both written and verbal

• Proficient in using CRM software preferably Produce Pro and Microsoft Office Suite (Word, Excel, PowerPoint)

• Detail-oriented with excellent organisational skills

• Ability to multitask and prioritise tasks effectively

• Strong problem-solving skills and ability to work well under pressure

Desirable

• Previous experience in the Fresh Produce industry would be advantageous

Benefits

• Competitive salary.

• We offer 8 paid holidays.

• Floating Holidays

• Health Insurance; Medical, Dental and Vision at 100% coverage.
• Life Insurance.
• 401k and company matching.
• Paid Vacation.
• Paid Sick Time.