Customer Account Manager

See what you can do with Prophix

Prophix helps finance teams work smarter and reduce busywork through Prophix One™, our Financial Performance Platform. We bring planning, reporting, and automation together so people can focus on meaningful work instead of repetitive tasks. As we introduce more AI-enabled capabilities, you’ll join a team where modern tools support better outcomes and people guide the decisions that matter.

We have teams and offices across the UK, Europe, North America, and Australia.

As a Customer Account Manager at Prophix, you’ll take ownership of a portfolio of existing customers across your territory—building senior-level relationships and uncovering opportunities to grow the Prophix footprint through license expansions and cloud migrations. You’ll serve as the primary point of contact for your customers, partnering internally with teams across Professional Services, Customer Success, Sales, and more to deliver real value.

This role is ideal for a commercially minded relationship builder who thrives on turning strong customer connections into measurable business outcomes.

What You Will Do

• Own and grow a portfolio of existing customer accounts by identifying and closing expansion opportunities, including license add-ons and on-premise-to-cloud migrations
• Prospect daily within your customer base to uncover new revenue opportunities and maintain an active, accurate pipeline
• Serve as the primary point of contact for your accounts, building trusted relationships with senior stakeholders (CFO, CIO, VP Finance) and ensuring customers realize ongoing value from Prophix solutions
• Manage complex, multi-stakeholder sales cycles by collaborating with Professional Services, Cloud, Direct Sales, Legal, Customer Support, and Customer Success teams
• Deliver timely account plans, renewal forecasts, and CRM updates in Salesforce.com to provide clear visibility into your territory
• Partner with internal teams to design and execute marketing campaigns and customer enablement programs that deepen engagement
• Escalate significant opportunities and customer concerns through the appropriate channels to ensure effective resolution

Requirements

What You Will Bring

If this role excites you, but you don’t meet every requirement, we still encourage you to apply. At Prophix, curiosity, adaptability, and diverse perspectives matter—your experience may be exactly what we need.

Required Qualifications

• A combination of experience, training, or education that supports success in this role
• 3–5 years of direct or customer-facing software sales experience; CPM or fintech background preferred
• Demonstrated track record of meeting or exceeding sales targets
• Hands-on experience with CRM platforms, specifically Salesforce.com
• Advanced working knowledge of Microsoft Office Suite
• Solid understanding of both on-premise and cloud business models
• Excellent communication and presentation skills, with the ability to engage and influence senior stakeholders
• Comfortable using AI tools responsibly to support tasks such as research, drafting, and data review
• Curious and adaptable, with a willingness to learn new tools and approaches as technology evolves
• Collaborative mindset, with the ability to work effectively across teams
• Must be legally entitled to work in Australia

Preferred Qualifications

• Working knowledge of CPM software and its role in financial planning and reporting
• Academic or practical understanding of accounting and financial concepts (planning, budgeting, forecasting, consolidation)
• Strong negotiation skills with experience navigating complex deal structures
• Proven ability to manage multiple priorities, accounts, and deadlines in a fast-paced environment
• Exceptional presentation skills with the ability to clearly articulate value to finance and technology leaders

Benefits

What Success Looks Like

• 30 days: You understand our tools, product, and people
• 90 days: You work independently on meaningful tasks
• 6 months: You contribute ideas, improvements, and measurable impact

Why Join Prophix?

Prophix builds technology that helps organizations plan, forecast, and make better decisions with confidence. You’ll collaborate with colleagues across regions, contribute to a globally used platform, and grow your skills through hands-on experience and AI-enabled tools.

We support flexibility based on team needs and location, guided by our values: Pursue Excellence, Build with Purpose, Create Wins for All, and Drive Continuous Innovation.

What’s Included for You?

• Flexible work environment
• Partial reimbursement for gym membership, home broadband, home office equipment, and mobile phone plans
• Financial support for career-related training
• Paid leave in line with Australian employment standards, plus additional company benefits
• Social events and opportunities to connect with colleagues
• Opportunities to participate in ESG initiatives
• Quarterly Town Halls and Kickoff meetings to celebrate achievements and share updates

Apply Now!

If this feels like the right environment for you, we’d love to meet you and help you build your career as a Phixer!

Accessibility & AI Transparency

Prophix promotes an accessible hiring process. If you need accommodation at any stage, we’ll work with you. Some interviews may be recorded so our hiring team can review and assess responses fairly and consistently. As part of our commitment to Responsible AI, we use a small number of AI-supported tools to help with tasks like resume review, shortlisting, or creating interview summaries. AI is never used as the sole basis for hiring decisions, and your personal data is never used to train AI models. If you'd prefer not to take part in any AI-assisted step, just let us know and we’ll be happy to accommodate.