Backcountry Outlet is a new retail division built on a simple idea: expert gear guidance paired with accessible pricing. It’s a place where seasoned skiers, first-time mountain bikers, and families alike can confidently gear up for what’s next. Our stores are powered by Gearheads who live the lifestyle—skiing, riding, hiking, and climbing—and bring that credibility to every customer interaction. This isn’t transactional retail; it’s about connecting people to the right gear, providing expert ski, snowboard, and bike services, and creating a reason to come back.
The ideal candidate should have a passion for outdoor activities and possess excellent communication and interpersonal skills.
We are looking for a dynamic and enthusiastic Gearhead (Sales Associate) to join our retail team. The successful candidate will be responsible for providing exceptional customer service, generating sales, and helping customers find the right outdoor gear and apparel for their needs.
What you get to do every day:
Perform detailed boot fit assessments, including stance analysis, shell checks, and liner evaluation.
Execute full custom boot work, including:
Custom insoles, liners, and footbeds
Shell stretching, punching, and grinding
Foam injection or vacuum molding systems (e.g. Fischer, Head, Atomic, etc.)
Diagnose and resolve customer fit issues with professionalism and clear communication.
Provide honest, expert recommendations for new boots or modifications as needed.
Maintain organized boot fitting workspace and tools.
Stay current on product knowledge, boot technologies, and fitting techniques.
Deliver an exceptional customer experience that aligns with Backcountry Outlet’s service standards and culture.
Other duties as assigned by management team and Lead Shop Tech.
What you bring to the role:
Prior experience in ski or snowboard boot fitting (minimum 2–3 years preferred).
Advanced knowledge of custom boot systems and fitting tools.
Familiarity with major boot brands and fit technologies (e.g. BOA, GripWalk, Liquid Fit, etc.).
Strong mechanical aptitude and attention to detail.
Excellent communication and customer service skills.
A genuine passion for skiing, snowboarding, and mountain culture
Must be able to lift up to 50 pounds.
High school diploma or equivalent.
Technical certifications related to outdoor gear and equipment preferred.
Physical Requirements:
Ability to communicate verbally and work cooperatively with associates and customers
Ability to remain standing for up to 5 hours at a time
Ability to move about the store coaching and directing associates; selling to customers and retrieving merchandise from stockroom or sales floor
Ability to grab, reach, push, pull, bend, stoop, kneel, and crouch to retrieve and replenish merchandise from stockroom or sales floor
Ability to lift and/or move merchandise weighing up to 50 lbs.
Ability to ascend/descend ladders to retrieve and/or move merchandise
Ability to operate a computer, POS system, keyboards, merchandise scanners and mouse to accomplish work
Workweeks are expected to be between 46 and 48 hours with the ability to have a flexible schedule, including nights, weekends, and holidays
Regular and predictable attendance
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
The CSC family of brands provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, provincial, state or local laws.
The CSC family of brands is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, please contact [email protected].
