StellarTech, a fast-growing international product IT company, is seeking a CustDev Manager (Monetisation Team).
What You’ll Do
- Conducting in-depth interviews with users to understand their pains and needs.
- Analyzing user feedback to uncover actionable insights and trends.
- Collaborating with monetisation team to integrate user insights into web funnel development and enhancements.
- Creating detailed user personas and journey maps based on interview findings.
- Facilitating effective communication between users and internal teams to ensure a user-centric approach in business decisions.
What We’re Looking For
- Minimum of 3-5 years of experience in customer development, user research, product management, or a related role.
- Proficiency in English at B2 level or above for conducting interviews and communication.
- User Research: Proficiency in conducting qualitative and quantitative user research, including interviews, surveys, and usability testing.
- Data Analysis: Ability to analyze and interpret data from various sources, including user feedback, market research, and analytics tools.
- Customer Journey Mapping: Expertise in creating and utilizing customer journey maps to identify pain points and opportunities for improvement.
- Interview Techniques: Skilled in various interviewing techniques to elicit detailed and meaningful insights from users.
- Market Research: Capability to conduct competitive analysis and understand market trends to inform product strategy.
- Communication Skills: Strong written and verbal communication skills to effectively convey insights and recommendations to stakeholders.
- Presentation Skills: Ability to create and deliver compelling presentations that communicate research findings and insights clearly.
- Critical Thinking: Ability to analyze situations, identify problems, and devise effective solutions based on user insights
- Attention to Detail: Keen attention to detail to ensure accuracy and thoroughness in research and documentation.
Nice to have
- Behavioral Analysis: Understanding of behavioral psychology to better interpret user actions and motivations.
- Customer Experience (CX) Design: Knowledge of CX principles and practices to enhance overall customer interactions.
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