ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced CUSTOMER SERVICE REPRESENTATIVE to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!
Work Location: ONSITE (SHAW, MANDALUYONG)
Work Schedule: Rotating
Account-specific roles and responsibilities:
· Account type: Airline / Travel
· Attend to customers’ concerns related to booking, scheduling, cancelling flights
Customer Service (Job Description)
· Provides customer support through different communication channels (phone, email, chat).
· Resolves issues and accommodates customer inquiries to ensure satisfaction with products or services.
· Collaborates with colleagues and different departments to resolve complex issues.
· Maintains accurate records on customer interactions, transactions, feedback, etc.
Requirements
Benefits
What can we offer you?
Our commitment to you
ISTA Solutions is home to rockstar professionals who aim to be engaged in defining and building an employee centric culture, focused on long term success, work-life balance, and life-long learnings. From the industries we support, to the functions we perform, ISTA has structured ourselves differently from other outsourcing companies; effectively setting ourselves apart from the rest of the pack. If you are looking for something new and something different, where you are engaged not only in your own success but in defining and building the culture you want to belong in, you've come to the right place.
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