AI overview

This role blends account management and player retention while engaging with a high-value cohort of international players in the iGaming industry.

Are you passionate about iGaming and building strong relationships with players? We're expanding our team and looking for a dedicated Customer Representative to join us. This role is a unique blend of account management and player retention, focusing on a high-value cohort of international players.

What we expect from you:

Manage a portfolio of potential and existing players, building meaningful relationships through calls, emails, and chat.
Reactivate, upsell, and escalate users appropriate level.
Monitor player behavior and act on key triggers like deposits, withdrawals, wins, and losses.
Collaborate with Managers, Support, and Payments teams to ensure a seamless player experience.
Execute retention campaigns and reward offers while tracking performance.
Maintain timely communication with players based on their activity.

The duties and responsibilities described in this job description are not a comprehensive list and as such additional tasks may be assigned to the employee from time to time; The scope of the job may also be subject to change as necessitated by business demand.

Requirements

Proven experience in customer service, CRM, or user engagement.

Excellent communication skills, both written and verbal, in English and at Portuguese native level.
Ability to build trust with players without relying on excessive bonuses.
Familiarity with iGaming products and user behavior.
Comfortable working with performance KPIs and analyzing user activity reports.
Proactive, autonomous, and organized.
Proficient with CRM tools, Slack, and other dashboards.

Benefits

Being part of Neo Group means more than just a job. It's about being a part of a vibrant community with over 40 nationalities across 10 global locations. As we embrace a thrilling phase of hyper-growth and scale-up, our success is fueled by the diversity and talent of our team—potentially including you!

Explore Neo Group Further:
For more details about life and careers at Neo Group, visit our Career Website connect with us on Instagram, and engage with us on LinkedIn.

Ready to redefine the future of iGaming with us? Apply today and become a part of something truly spectacular!