CS Ops (m/f/d) - Professional Services (Internship)

About Agicap Created in Lyon in 2016 by three French entrepreneurs, Agicap is one of the fastest scale-ups in Europe, with over 8000 customers, 650 employees and fast revenue growth (7x between 2021 and 2024). Agicap is part of the French Tech 120, rewarding the most promising startups in France. Agicap allows Finance teams of Mid-Market companies to efficiently manage and forecast their cash, pay their suppliers and get paid. By combining a Treasury Management System, and Accounts Payable and Accounts Receivable solutions into a single platform, Agicap aims at becoming the next leading Treasury Management platform for mid-market companies. We have raised €145M since our creation, with prestigious VC funds including AVP, Greenoaks, Partech and BlackFin, with a last round in November 2024. These additional resources further fuel our product innovation, allowing us to grow significantly and accelerate our international expansion across the world. We believe our success comes from our highly passionate and dedicated teams, committed to building a company where people can grow and build their careers. We are constantly looking for great talents, aiming for excellence and ready to join our ambitious adventure! Main mission: As a CS Operations (Professional Services) Intern, you will support the Professional Services (PS) Operations team in their day-to-day work, with a strong focus on supporting PS teams on tooling, data, and process-related questions. Your core objective will be to help the PS department increase productivity and implement standard ways of working by addressing operational issues at their root, helping investigate recurring problems, and contribute to long-term improvements. Reporting directly to the CS Ops – Professional Services, you will work on operational but business-critical processes, in close collaboration with Implementation & Activation teams across all regions (FR, DACH, IT, UK, SP, US). Key responsibilities Tooling & operational support for Professional Services Teams - Support PS team members with day-to-day questions and issues related to Gainsight (data, reports, workflows, fields, processes). - Investigate bugs, inconsistencies, or unclear behaviors reported by users. - Escalate complex or technical issues when needed, with clear context and analysis. Root cause analysis & continuous improvement - Analyze recurring issues and requests to identify underlying causes (tool setup, process gaps, data quality, usage patterns). - Help define and document long-term fixes rather than one-off workarounds. - Support the implementation of standard ways of working within the PS department. Documentation & knowledge sharing - Maintain and improve internal documentation (FAQs, how-tos, known issues, best practices). - Help structure common requests and solutions so teams can become more autonomous over time. Operational support - Support PS Ops projects (process updates, reporting improvements, rollouts). - Assist with data checks, analyses, and validation of dashboards or reports. What we’re looking for

Currently enrolled in a Bachelor’s or Master’s degree (business, operations, management or similar).

Strong interest in data, tools, and operational processes.

Curious mindset with a strong interest in understanding why things break, not just how to fix them.

Structured and detail-oriented

Good communication skills: able to interact with CS team members and translate issues into clear explanations.

Fluent in English; another European language is a plus.

Geography & benefits

Located in Berlin - Large Office at Moritzplatz with snacks, drinks and a large terrace

Mostly on-site presence, some weekly remote days.

You will receive over €100/month (tax-free) in addition as a meal allowance – simply via app.

Hands-on exposure to CS Operations in a fast-scaling SaaS company.

You will be part of a dynamic team with global team events (last event was in Chamonix-Mont-Blanc) and regular events in Berlin.